Service Supervisor

JobSummary*

Manage daily floor operations by coordinating service crew schedules, maintaining cleanliness, managing stock counts, and ensuring compliance with SOPs to deliver excellent customer service.

Responsibilities

• Manage floor operations, including welcoming guests, explaining the menu, serving, and maintaining positive customer relations
• Plan and coordinate work schedules for full-time and part-time service crew to ensure adequate staffing
• Maintain cleanliness of the restaurant floor to meet hygiene standards
• Monitor and update stock counts regularly to ensure inventory accuracy
• Ensure all utensils, cups, and cutleries are washed, dried, and stored properly to maintain service quality
• Conduct routine inspections of service crew cleanliness and grooming standards
• Enforce adherence to Standard Operating Procedures (SOPs) among all service crew members