Technical Support Engineer

NL

Technical Support Engineer

Onze inzet Jouw talent

Technical Support Engineer Locatie Petaling Jaya, Selangor, Maleisië Publicatiedatum 13 augustus 2026 Job ID 22955

• Support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)
• Support product test, ensure test request deliver on time.
• Operate the virtual studio system - to support technical training
• Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)
• Work closely with USA helpdesk team to ensure smooth process handling and team development.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
• Coordinate with oversea sales office on product testing logistic and conduct product test.
• Work with Market Manager to operate the eStudio on remote demo and training

Operating Hours

• 8 AM - 8 PM or 9 AM - 9 PM (varies by daylight saving time)
• Monday to Friday: 6-hour shifts per team, rotational
• Morning Shifts: 8am - 2pm or 9am - 3pm
• Evening shifts: 2pm - 8pm or 3pm - 9pm
• Weekends:
• Alternating shifts between two teams (Team A and Team B)
• Weekends: 12-hour shifts (work-from-home)
• Public holidays covered based on national calendars.

What You Need to Succeed

• Education: At least Completed technical education in automation or mechatronic background
• Experience: at least 2 years working experience in service or maintenance support field
• Language skills: Fluent in English

Our Offer to You

• 1.5-month contractual bonus
• Medical and Dental plan (including spouse and children)
• Life Insurance Plan

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and servic...