MerQube is an innovative fintech firm, leading the development of cutting-edge technology for indexing and rules-based investing. MerQube offers design and calculation solutions for complex rules-based strategies. Launched in 2019 in New York and San Francisco by a team of index industry veterans and technology experts, MerQube was created to provide a technology focused alternative.
MerQube designs and calculates a wide variety of indices, ranging from thematic to ESG, QIS and delta one, while covering multi-asset, equities, futures as well as options. Leveraging cloud-based architecture and today's most advanced index-tracking technology, MerQube's platform enables its clients to bring ideas to market quickly and efficiently.
Position Overview:
We are looking for a Platform Support Engineer to help maintain and improve the reliability of MerQube’s production systems.
In this role, you will investigate technical issues, debug backend services and data pipelines, and work closely with engineers across the organization to diagnose and resolve system problems. You will gain deep visibility into MerQube’s platform and play an important role in ensuring that our systems operate reliably for internal teams.
This position is ideal for engineers who enjoy problem solving, debugging complex systems, and learning how large-scale platforms operate. Support Engineers work across multiple parts of the system, making this role a great opportunity to develop a broad understanding of backend architecture, data pipelines, and financial data processing.
You will also help identify recurring issues and collaborate with the broader engineering team to improve system reliability and reduce operational friction.
Key Responsiblities:
Investigate and diagnose production issues, bugs, and system failures
Work closely with internal engineering teams to resolve technical issues impacting the platform
Debug backend services, APIs, and distributed systems
Troubleshoot issues in data ingestion pipelines, ETL workflows, and computation processes
Perform root cause analysis (RCA) on production incidents
Identify recurring operational issues and propose improvements to increase system reliability
Collaborate with engineers to implement fixes and improve system stability
Use logs, monitoring tools, and debugging techniques to analyze system behavior
Document troubleshooting processes and common operational workflows
Develop a broad understanding of MerQube’s systems and financial data infrastructure
On-Call Responsibilities:
The role includes participation in a light on-call rotation focused on responding to critical production incidents.
Most work occurs during regular business hours supporting internal teams. During on-call periods, engineers ensure that high-priority incidents (P1 issues) are addressed in a timely manner by either resolving the issue directly or coordinating with the appropriate engineering teams.
The on-call rotation is designed to provide coverage for critical incidents and is not intended to require continuous off-hours work.
Technologies & Systems You May Work With:
Backend services and APIs
Data ingestion and ETL pipelines
Distributed systems and microservices
Financial market data processing
Cloud infrastructure (AWS / GCP)
Monitoring and observability tools
Containerized environments and orchestration systems
Qualifications:
Bachelor’s Degree in Computer Science, Engineering or equivalent work experience.
3+ years experience building production services using Python/Go/C++/Java
Experience working with backend systems or data processing pipelines
Strong debugging and problem-solving skills
Familiarity with Python or similar backend programming languages
Experience working with SQL and data systems
Ability to investigate complex technical issues across multiple services
Strong communication skills and ability to collaborate across teams
Interest in learning about financial systems and data processing
Skills:
Experience working with ETL or data pipelines
Familiarity with workflow orchestration tools such as Airflow
Experience with distributed systems or microservices architectures
Familiarity with cloud environments (AWS or GCP)
Experience debugging production systems
Familiarity with tools such as Docker, Kubernetes, or containerized environments
Experience working with monitoring, logging, or observability tools
Exposure to financial markets or financial data
Our Commitment:
At MerQube, we foster a collaborative, fast-moving environment where team members can grow and expand their technical, financial, and leadership skills. We prioritize wellness, work-life balance, and offer flexible working arrangements. We celebrate diversity and welcome team members from all backgrounds, encouraging continuous learning and career growth while playing a key role in transforming the financial industry.
Benefits:
Pay that matches your ambition : competitive compensation packages that grow with you
Benefits that actually have your back : top-tier medical, dental, vision, and more
Work where you work best : flexible arrangements, including hybrid options
A team that feels like home : we're building a community-first culture
Your wellbeing, prioritized : real investment in health, wellness, and work-life balance
Room to grow, fast : hands-on opportunities to learn, level up, and shape your career
Lunch is on us: enjoy paid office lunches, because great ideas flow better on a full stomach
Time to recharge : generous PTO, holidays, and sick time, because rest fuels great work