Customer Onboarding Manager

Field-based in Denmark · Full-time

Help us take Denmark's cemeteries digital, one by one, and fast.

The Job

We're hiring the first person whose whole job is to get our customers live and keep them happy. You'll be the face of Memora after the contract is signed, and you'll be just as comfortable sifting through data as you are walking a cemetery with its leader. You take a customer and their team onto Memora, and then you do it again, and again. Your biggest challenge is the gardener who has never wanted a smartphone. Your job is to turn them into someone who can't imagine working without Memora.

Demand is growing fast. You and the colleagues who join you will onboard a steady stream of new cemeteries, while also running day-to-day support. It takes someone who loves momentum, keeps a lot of plates spinning without dropping any, and knows what matters most today.

The Why

Cemeteries are run by people who care deeply about their work and have done it the same way for a long time. Switching from legacy is a big step for them, and most of what makes it hard is technical: decades of records, paper maps, spreadsheets that only one person understands.

The What

• Onboard from old systems. Work with customers on their data, bring it into Memora and check it until they trust it. Then find ways to do it faster for the next one.
• Run the tooling. Set up organisations, multiple cemeteries, stakeholders, roles and permissions. Configure maps, sections and filters. You'll know our admin tools inside out and be the first line before anything reaches an engineer.
• Be on the ground. Spend a good part of the week at cemeteries with their leaders, staff and gardeners. Train them in person, walk the grounds, and see how the work is really done today.
• Run support. Be the person customers turn to with questions and the odd problem. Sort out what you can yourself, and know what needs to go further.
• Own the relationship. Join the last sales meetings so customers know you before they sign. After that, you're their person: check-ins, questions, and spotting where else we can help.
• Keep the plan moving. Juggle many onboardings at once, decide what comes first, and keep customers and the team informed about where things stand.
• Work closely with engineering. Reproduce issues, write clear bug reports, and turn what you see in the field into requests the team can ship, often within days. Then close the loop with the customer.

The Toolkit

You won't be writing production code, but you'll be hands-on with:

• Our platform: mobile apps, admin apps, internal setup tools, and tooling.
• Data: CSV and Excel files, data cleaning and mapping, import tooling. Basic SQL is a plus.
• Maps: cemetery maps and GIS files (we use QGIS and GeoPackage). You don't need to be a GIS expert, but you'll learn to find your way around. We have all the expertise to help there.
• Day to day: Jira, Confluence, Slack, and AI platform tools to speed up the dull parts.

Who you are

Must have:

• Seriously well organised. You run many things at once, know what matters most today, and nothing falls through the cracks
• Drive. You get things moving without waiting to be told, and you enjoy a steady pace of getting customers live
• Great with people. You're warm, outgoing and patient, you make careful, sceptical users feel at ease, and you never make anyone feel slow
• A clear communicator, in person and in writing. You explain things simply and keep everyone in the loop
• Comfortable with data. You're not scared of a messy spreadsheet, and you notice when numbers don't add up
• You pick up new tools fast and enjoy figuring out how a system works under the hood
• Fluent Danish, comfortable working in English (we work in English internally)

Nice to have:

• Experience with onboarding, implementation, support or customer success for a software product
• Experience with public-sector, church or municipal customers, or other buyers who move carefully
• Some SQL, scripting, or comfort with APIs and integrations
• Experience with GIS, maps or location data

Bonus:

• Any background in cemeteries, parks, landscaping or the folkekirke

This is a profile, not a checklist. We care more about drive and self-organisation than years on a CV. We can teach you the product and the sector. We can't teach care or curiosity, so those matter most.

As we grow, you'll help shape how we onboard and support customers, and help bring new colleagues into the team.

How we work

We're building Memora to be the kind of company we'd want to work for ourselves: high trust, low bureaucracy, and full of people who care deeply about doing great work.

• Most of the team works remote and deep-focus.
• We're a deliberately lean team, which means real autonomy and real influence. No layers of management and no "that's someone else's problem" mentality. Engineers visit many cemeteries too.
• We're low ego and high standards. We challenge ideas, admit mistakes, and care more about getting to the right answer than being right.
• We're async-first and intentionally lightweight. We write things down, keep meetings purposeful if we need them, and avoid process for process' sake.
• We get together for an offsite every quarter somewhere in the world, because the best ideas don't often happen in a meeting room.

Compensation & equity

• Competitive salary: 35,000 - 45,000 DKK
• Meaningful equity: we're early enough that this matters, and we want you for the full journey
• Car, hardware and travel budget
• Danish standard leave and benefits
• Quarterly offsites around the world