2nd Line Support

Your tasks

As a Tech Ops Analyst II

• You will be responsible for the implementation and support of Supply Chain technology used throughout our Processing Center in UK.
• You will be working within the Global IT Function, within I&O Service Delivery tower.
• As this is a varied role, you will be providing onsite technical incident support for medium complexity technology, technology engineering, administration, and maintenance activities.
• You will partner with internal customers, Global IT teams and 3rd party vendors on basic to medium complexity technology support/solutions.
• You will participate in IT Supply Chain Agile project planning sessions and own project related activities within your area.
• You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met.
• Act as a point of escalation for business customers and be able to translate between technical and non-technical audiences.

Requirements

We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale, and work closely with other teams to improve key services.

A strong candidate would possess

• Technical experience within a Supply Chain environment and have exposure to WMS systems, RF HHT's / mobile technology, printing, and barcode technology.
• Exposure in supporting the following technology:
• Desktop/thin client support
• Physical server support,
• Telephony
• Network technology
• Server room racking and data cabling standards
• Asset management,
• Diagnostics and trouble shooting.
• Experience of IT Service Operations (ITIL) including incident, problem and change management.
• Exposure to a fast paced operational / supply chain environment.
• Be able to demonstrate strong written and verbal skills

Other

Job Title: 2nd line support Analyst Location: Wakefield Work Model: Onsite Shift: Rotational Shifts-2 weeks on days 8-4 to be inducted, site tours, access/hardware to be issued. Then be part of the shift rotation. The shifts will be (in order) PM shift (2pm - 10pm), Mid shift (10am - 6pm), Early shift (7am - 3pm). Shifts a for a week at a time.