Temporary Bilingual Call Center Universal Agent

Accountabilities: As a Temporary Bilingual Call Center Universal Agent, you will support customers throughout their journey by addressing questions, resolving issues, and ensuring every interaction is handled with care and efficiency. You will balance customer service, sales support, and administrative responsibilities while maintaining accurate records and following established procedures.

Respond to customer inquiries through phone, email, and chat while providing accurate, timely, and professional assistance.

Identify customer needs, resolve concerns, and escalate complex issues when necessary to ensure complete resolution.

Deliver excellent customer service while identifying opportunities to support sales through product recommendations and education.

Use internal technology systems and tools to manage customer interactions and complete daily responsibilities effectively.

Participate in training sessions and team development activities to stay up to date with products, processes, and best practices.

Manage customer follow-ups according to contact center guidelines and maintain clear communication throughout the process.

Document customer interactions, requests, concerns, and solutions accurately while protecting confidential customer information.

Support different customer service areas as needed based on business priorities, call volume, and operational requirements.

Requirements:

The ideal candidate is a bilingual customer service professional who can communicate effectively, work independently, and deliver positive experiences in a fast-paced remote environment. You are organized, adaptable, and comfortable managing multiple types of customer interactions.

Must be located in Canada.

Fluency in both Canadian French and English, with strong written and verbal communication skills.

Minimum of 6 months of customer service experience.

Ability to work independently, manage priorities, follow schedules, and complete daily responsibilities with minimal supervision.

Strong problem-solving skills and a customer-focused mindset.

Ability to adapt to changing business needs and support multiple service channels.

Previous experience in call centers, retail, or e-commerce environments is considered an asset.

Comfort using technology tools and customer management systems is preferred.

Benefits:

Fully remote position available across Canada.

Competitive hourly compensation of $18.50/hour.

Company-provided equipment, including laptop, mouse, headset, and additional monitor.

Employee discount of 30% plus access to additional discount programs and perks.

Training and development opportunities to support professional growth.

Potential opportunity to transition into a permanent role based on performance and business needs.

Inclusive and collaborative work environment focused on teamwork and employee development.

Career growth resources, mentorship opportunities, and learning programs.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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