Manager, Workup

Accountabilities Lead the day-to-day operations of the Workup team, ensuring appropriate workload distribution and the safe, timely, and effective management of donor activities.

Hire, train, supervise, mentor, coach, and evaluate team members while establishing clear performance expectations and accountability.

Monitor weekly and monthly performance metrics related to donor availability, donation timeliness, donor experience, quality, and other operational objectives.

Develop and implement initiatives that improve team performance, employee engagement, service quality, and achievement of departmental goals.

Facilitate regular team and individual meetings, establish focused agendas, communicate priorities, and provide ongoing feedback and recognition.

Support employee learning and professional development through coaching, performance evaluations, competency assessments, and targeted development plans.

Troubleshoot complex issues involving donors, vendors, and external stakeholders, intervening as needed to facilitate effective and positive outcomes.

Lead continuous improvement initiatives focused on customer service, donor management, case management, transplant centers, and other critical stakeholders.

Analyze donor-management processes to identify opportunities for standardization, efficiency, quality improvement, and sustainable operational performance.

Monitor and evaluate performance data and reports, using insights to recommend process improvements and support informed operational decisions.

Promote a strong culture of quality assurance, compliance, accountability, and high performance across the team.

Support quality initiatives through call coaching, file reviews, competency assessments, and other quality-monitoring activities.

Resolve operational, clinical, and technical issues related to donor management and contribute to improvements in business systems and software.

Provide input into the development, review, and maintenance of standard operating procedures, policies, and processes.

Ensure compliance with applicable regulatory requirements, organizational standards, government regulations, FDA guidance, OSHA guidelines, and relevant federal, state, and local laws.

Participate in internal and external audits, including donor chart and record reviews required for applicable release processes.

Serve as a member of the Operations and Donor Services management team and provide expertise and support to senior leaders.

Participate in cross-functional teams, project ideation, facilitation, and strategic operational initiatives.

Contribute to budget planning and staffing forecasts for the assigned functional area.

Partner with department leaders and staff to identify business opportunities and strengthen relationships with vendors and collection, examination, and clinical service partners.

Identify and communicate opportunities to improve collaboration, remove operational barriers, and strengthen service delivery across functions and departments.

Perform additional responsibilities as assigned while maintaining adherence to established policies, procedures, and regulatory standards.

Requirements

Bachelor's degree in a health-related field required; equivalent relevant education and/or experience may be considered in place of the degree requirement.

3–5 years of leadership experience, including at least 3 years leading teams within a donor center, hospital, blood center, clinical setting, or comparable environment.

Relevant experience in organizational and operational management, business process development, procedure management, or managing work performed on behalf of a larger program.

Equivalent experience in a relevant organizational or donor-services role may be considered where applicable.

Strong knowledge of project management principles and budget administration.

Demonstrated ability to provide constructive feedback, develop employees, build teams, and coach professionals toward high performance.

Proven ability to lead high-performing teams and foster a collaborative, accountable, and performance-driven culture.

Experience implementing quality systems, managing records, improving organizational efficiency, and maintaining operational standards.

Strong change-management and leadership capabilities, particularly in fast-paced and evolving environments.

Working knowledge of Microsoft Office, including Word and Excel, along with general internet and computer proficiency.

Excellent written and verbal communication skills, including the ability to present information clearly to diverse audiences and deliver effective presentations.

Strong customer service skills and the ability to communicate professionally with donors, employees, vendors, partners, and other stakeholders.

Sound judgment and problem-solving abilities, with the capacity to address operational, clinical, and technical challenges.

Strong organizational skills and the ability to manage multiple priorities while maintaining quality and compliance.

Ability to work occasional evenings, weekends, holidays, or outside standard business hours when required.

Willingness and availability for occasional overnight or out-of-town travel.

Experience working in a regulated environment is strongly preferred.

A combination of program leadership and people-management experience is preferred.

Familiarity with donor-management operations and affiliated network centers is an advantage.

Benefits

Opportunity to lead a mission-driven operational team and directly contribute to safe, high-quality donor experiences.

Meaningful leadership role combining people management, operational excellence, continuous improvement, and strategic initiatives.

Professional development opportunities through exposure to cross-functional projects, quality programs, and organizational initiatives.

Collaborative environment with opportunities to work with clinical teams, operational leaders, vendors, and external partners.

Opportunity to influence business processes, service standards, employee engagement, and operational efficiency.

Salary, healthcare, paid time off, retirement, and other benefits are provided according to the applicable employment package and location.

Potential flexibility to support a range of working arrangements and operational schedules, depending on business needs.

Opportunity to contribute to a high-impact healthcare and donor-services mission while developing leadership and operational expertise.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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