Director, Platform Accounts Management

Accountabilities: The Director, Platform Accounts Management will own the strategy, execution, and performance of a strategic partnership portfolio while leading teams and driving scalable commercial outcomes.

Define and execute the overall account management strategy for a diverse portfolio of platform partners, aligning priorities with broader business objectives.

Lead, mentor, and develop a high-performing account management organization focused on accountability, growth, and operational excellence.

Drive portfolio performance across partner retention, expansion, adoption, operational health, and long-term relationship value.

Build trusted relationships with senior executives and strategic stakeholders, serving as a key advisor on partnership strategy, priorities, and business decisions.

Navigate complex challenges by balancing partner needs, internal capabilities, and long-term strategic goals.

Establish scalable operating models, processes, performance frameworks, and business rhythms that improve efficiency and partner experiences.

Use market insights, portfolio trends, and partner feedback to influence commercial strategy and organizational priorities.

Partner closely with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations teams to deliver impactful solutions.

Identify opportunities to improve partner engagement, strengthen platform performance, and accelerate business growth.

Support complex negotiations, escalations, and strategic initiatives requiring executive-level judgment and collaboration.

Requirements:

The ideal candidate is a commercially minded leader with extensive experience managing strategic partnerships, leading teams, and influencing business outcomes in complex, high-growth environments.

12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.

Proven experience leading customer-facing teams and developing high-performing organizations.

Strong background influencing organizational strategy, operating models, and cross-functional decision-making.

Demonstrated ability to manage complex enterprise relationships and build trusted partnerships with senior executives.

Experience driving measurable business results through portfolio growth, retention strategies, and operational improvements.

Strong analytical and business judgment skills with the ability to solve ambiguous problems and make strategic decisions.

Excellent communication, negotiation, and stakeholder management abilities.

Ability to influence across teams without direct authority and align diverse groups around shared objectives.

Experience working in fintech, payments, commerce, SaaS, platforms, or other technology-driven industries preferred.

Strong leadership presence with the ability to combine strategic thinking, empathy, and operational discipline.

Benefits:

Competitive on-target earnings compensation:

$275,000 - $350,000 USD annually for candidates located in CA, WA, NY, NJ, or CT.

$243,750 - $318,750 USD annually for candidates located in other U.S. states.

Compensation structure based on location, experience, and job-related skills.

Equity opportunities as part of a comprehensive total rewards package.

Health coverage with premiums fully covered for employees and dependents.

Dental and vision insurance benefits.

Flexible spending wallets with allowances for technology, food, lifestyle needs, and family-related expenses.

Competitive vacation and holiday schedules to support work-life balance.

Employee stock purchase plan with discounted share purchase options.

Remote-first work environment with flexibility to work from most locations within the country of employment.

Inclusive workplace culture focused on belonging, collaboration, and employee growth.

Reasonable accommodations available throughout the hiring process for candidates who need individualized support.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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