Account Manager, Customer Success

Accountabilities: The Account Manager, Customer Success will be responsible for managing the complete customer lifecycle, from onboarding through expansion and renewal. This role requires strong relationship-building skills, business understanding, and the ability to translate customer needs into actionable improvements across the organization.

Lead customer onboarding processes, including kickoff meetings, implementation coordination, and creation of repeatable onboarding workflows.

Act as the primary point of contact for assigned customers, developing trusted relationships with executives and operational stakeholders.

Drive product adoption, engagement, and measurable customer outcomes by aligning solutions with business objectives.

Monitor customer success metrics, identify risks, and proactively implement strategies to improve retention and satisfaction.

Conduct business reviews and strategic account check-ins to demonstrate value and uncover future opportunities.

Partner with sales teams to identify and support account expansion opportunities and additional product adoption.

Collect customer feedback and translate insights into recommendations for product and engineering teams.

Support customer advocacy initiatives, including case studies, testimonials, and reference programs.

Occasionally participate in pre-sales discussions by providing customer context, strategic recommendations, and solution expertise.

Requirements:

The ideal candidate is a customer-focused professional with experience managing SaaS or technology accounts and a strong ability to connect customer goals with business value. You should be comfortable working in a dynamic, high-growth environment where priorities evolve quickly.

5–8 years of experience in account management, customer success, client services, or a related customer-facing role.

Proven success managing customer relationships, improving retention, driving renewals, and expanding accounts.

Experience working with SaaS, advertising technology, data platforms, analytics solutions, or similar technology products preferred.

Strong business acumen with the ability to communicate product value and strategic impact to customers.

Excellent relationship-building, communication, and stakeholder management skills.

Ability to collaborate effectively with sales, product, engineering, and marketing teams.

Highly organized, proactive, empathetic, and comfortable managing multiple priorities.

Experience in startup or high-growth environments is preferred.

Familiarity with CRM systems, marketing automation platforms, advertising platforms, or analytics tools is a plus.

Must be located in the United States and authorized to work without current or future visa sponsorship requirements.

Benefits:

Competitive compensation package with a base salary range of $80,000–$120,000 per year, plus bonus opportunities.

Startup equity participation.

Fully remote work flexibility.

100% employer-paid health, dental, and vision insurance.

Career growth opportunities within a rapidly expanding technology company.

Opportunity to directly influence customer success processes and company growth.

Collaborative environment with access to leadership and product teams.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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