Italian Quality Expert Reviewer in Dublin, Ireland

Reference: RyGR About Dublin Dublin, the capital of Ireland, is a bustling European hub known for its rich history, cultural heritage, and vibrant social scene. With its welcoming atmosphere, thriving tech industry, and countless pubs, restaurants, and live music venues, Dublin offers both career opportunities and a lively lifestyle. From the cobbled streets of Temple Bar to the scenic Dublin Bay, this city has something for everyone. You need a valid passport to apply Make sure you know all about living and working in Dublin . The job Start working for a globally established digital business services employer, that supports major international brands across customer experience and online safety operations. Known for the structured onboarding, clear performance standards, and genuine development opportunities, the organisation offers a professional environment where quality, consistency, and continuous improvement are taken seriously. The office is based in the Dublin city center, where different internationals teams operate. They are looking for an experienced content reviewer to join their Italian team. You’ll review complex, high-risk moderation decisions, spot trends and gaps, and raise the quality bar across the team. This is a critical thinking role: you won’t just check decisions — you’ll evaluate judgement calls and ensure policy is applied with precision, consistency, and fairness. Your daily work will include tasks like these: Conduct detailed quality reviews of moderation decisions across multiple workflows

Audit cases involving sensitive content, including hate speech, violent threats, self-harm, sexual content, fraud and impersonation, exploitation, and dangerous organisations

Review escalated and high-risk cases, assessing whether policy has been applied accurately and consistently

Provide structured, actionable feedback to moderators to improve accuracy and policy alignment

Identify error trends, policy gaps, and training opportunities

Support calibration sessions to ensure consistent decision-making across teams

Apply cultural and regional knowledge of the Italian market when making nuanced decisions

Partner with operations and policy stakeholders to maintain high quality standards

Meet daily productivity and quality targets in a fast-paced environment

We offer Fulltime in Dublin from the office in the city center

Work Monday-Sunday between 08:00-19:00 (shift-based)

Competitive salary

Performance bonus (non-contractual, role dependent)

4 weeks onsite training

Private healthcare

20 days annual leave + 10 bank holidays

4% pension

Your qualifications 💭 Fluent in Italian and strong in English (C1 minimum). 🎓 Proven content moderation experience 💪🏻 Emotional resilience and professionalism when reviewing sensitive content 🥇 Strong policy interpretation skills and sound decision-making 📊 High attention to detail with an analytical mindset and the ability to deliver clear, constructive feedback Still have questions about this position? Contact us at info@jobsqd.com - our recruiters are happy to help!