Senior account manager – Asia\ME\Africa
Responsible for managing and growing key wholesale telecom accounts across the region, optimizing margins, and strengthening strategic partnerships with carriers, aggregators, and enterprise clients.
Account Management & Growth: Manage a portfolio of strategic accounts across Asia, ME, and/or Africa
Drive margin growth through traffic expansion, new routes, and upselling opportunities
Maintain strong relationships with key decision-makers (commercial & technical)
Identify new partners (MNOs, MVNOs, aggregators)
Commercial & Negotiation Negotiate rates and commercial terms
Optimize margin through routing strategy and supplier mix
Support discussions on pricing, contracts, and dispute resolution
Align commercial strategy with market trends and competition
Traffic & Performance Management Monitor traffic flows, ACD, ASR, and quality KPIs
Work closely with routing teams to optimize performance
Manage overflow, capacity issues, and supplier balancing
Identify opportunities for growth in high-margin routes.
Market & Strategy Maintain strong understanding of regional telecom markets
Track competitor activity and pricing trends
Identify new opportunities (routes, products, partnerships)
Contribute to regional strategy and forecasting
Stakeholder Collaboration Work closely with routing, finance, and technical teams
Support dispute management and billing alignment
Provide input for product development (bundles, PAYG, CC routes)
Deliver regular performance updates and forecasts
Key Requirements: Experience
10+ years in wholesale telecom (voice)
Strong experience in Asia, ME, and/or Africa markets
Proven track record in account growth
Skills
Strong commercial and negotiation skills
Deep understanding of telecom routing and wholesale dynamics
Analytical mindset (traffic analysis, margin optimisation)
Ability to manage multiple accounts and priorities
Strong communication and stakeholder management
Preferred: Existing relationships with regional operators and carriers
Experience with emerging voice demands (CC, OTP)
Multilingual (depending on region: Arabic, French, etc.)
Success Metrics Margin growth
Traffic volume expansion
Supplier diversification
Customer retention and satisfaction
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!