Hotel Front Desk
Your tasks
You will provide friendly and efficient check-in and check-out services at the hotel reception, manage guest registration and reservations, resolve complaints promptly, and coordinate with other departments to maintain high service standards.
- Deliver efficient check-in and check-out services to guests at the hotel reception
- Complete guest registration by accurately retrieving and inputting reservation information into the computer system
- Resolve guest complaints and special requests promptly and professionally to ensure guest satisfaction
- Enforce hotel policies and procedures consistently at reception counters and lobby areas
- Manage walk-in, email, phone enquiries, and internet hotel room reservations effectively
- Perform front desk cashiering duties, including accurate credit and cash handling following hotel policies
- Prepare and submit shift reports to the accounts department timely
- Coordinate and liaise with housekeeping, room service, maintenance, and reservation departments to support smooth operations
- Collect and communicate customer feedback to help maintain and improve the hotel’s service and hospitality standards
- Perform additional duties as assigned by management
Requirements
Preferred competencies and qualifications
- Eagerness to learn and passion for delivering excellent customer service
- Well-groomed appearance and strong communication skills to engage with guests and team members
- Ability to work independently and collaboratively as a team player
- Capacity to work under pressure and take initiative in various situations
- Commitment to providing high levels of service excellence
- Flexibility to adapt to different work situations and schedules, including rotating shifts on weekends and public holidays
Other
Other Information
- Ability to work rotating shifts on weekends and public holidays