Solar Support Engineer

1.Provide pre-sales and post-sales technical support for solar PV systems, hybrid inverters, batteries, and monitoring platforms. 2.Review system designs, single-line diagrams, and technical specifications to ensure compliance with project requirements. 3.Conduct product commissioning, troubleshooting, and technical training for customers and installers. 4.Diagnose and resolve technical issues remotely and on-site, providing timely solutions to customers. 5.Collaborate with manufacturers and internal teams to escalate and resolve complex technical cases. 6.Support warranty claims, service requests, and technical documentation. 7.Assist in preparing technical proposals, product comparisons, and system recommendations. 8.Accompany the Sales team on customer visits, site surveys, and technical presentations to provide engineering expertise and support business development activities. 9.Meet with customers to understand project requirements, assess site conditions, and recommend suitable solar and energy storage solutions. 10.Provide feedback from customer interactions to improve products, services, and internal processes. 11.Stay updated on industry trends, regulations, and new solar technologies.

Qualifications: Bachelor's degree in Electrical Engineering, Renewable Energy Engineering, or a related field, or relevant experience in solar, electrical, or technical support roles. Strong customer service mindset with excellent teamwork and problem-solving skills. Basic understanding of solar PV systems, hybrid inverters, batteries, and electrical systems is preferred. Positive attitude, eagerness to learn, and ability to work independently and collaboratively.