customer service clerk
Your tasks
- Answer written and oral inquiries.
- Gather, research and prepare communications material.
- Address customers' complaints or concerns.
- Answer inquiries and provide information to customers.
- Arrange for refunds and credits.
- Issue receipts and other forms.
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
- Receive and log complaints.
- Receive payments.
- Answer clients' inquiries and provide information.
Requirements
Education Secondary (high) school graduation certificate. or equivalent experience.
Asset languages Portuguese. Spanish; Castilian.
Computer and technology knowledge
- Spreadsheet.
- Google Drive.
- Electronic mail.
Work conditions and physical capabilities
- Attention to detail.
- Fast-paced environment.
- Tight deadlines.
- Work under pressure.
- Handling heavy loads.
- Repetitive tasks.
- Standing for extended periods.
- Walking.
Personal suitability
- Punctuality.
- Client focus.
- Efficient interpersonal skills.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
- Judgement.
- Ability to multitask.
- Dependability.
- Quick learner.
Screening questions Do you meet the language requirements listed in the job posting for the position (English or French)?
1 year to less than 2 years.
What we offer
Health benefits
- Dental plan.
- Health care plan.
- Vision care benefits.
Financial benefits Life insurance.
Other benefits
- Free parking available.
- Parking available.
Other
Work setting Retail/wholesale establishment/distribution centre.
Transportation/travel information Public transportation is available.
Employment terms options Evening.
Employment terms options Day.