Baggage Service Agent

Job purpose

Dnata is one of the world's largest air and travel service providers, offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a baggage services agent, you will perform baggage-related activities at DWC in line with dnata's safety and operational standards, ensuring optimum service quality to our customers.

In this role, you will:

Lead by example in promoting safe working practices and ensuring equal workload distribution across the team.

Conduct safety briefings at the start of each shift and intervene immediately when safety risks are identified.

Organize daily operations to ensure tasks are completed efficiently and in compliance with procedures and service standards.

Ensure outsourced teams understand their responsibilities and meet SLA requirements.

Brief team members on daily responsibilities, provide guidance, and deliver performance feedback.

Oversee baggage sortation, handling, loading, offloading, arrival, transfer, and departure activities to meet operational timelines.

Escalate operational issues to the supervisor when required and support manual handling activities as needed.

Ensure compliance with work instructions, standard operating procedures, and operational requirements.

Monitor the serviceability of equipment and support systems, taking corrective action in case of breakdowns or failures.

Maintain accurate shift records and documentation while coordinating effectively with relevant stakeholders to support smooth operations.

Qualification

To be considered for this role, you will have to meet the below requirements:

Possess a high school certificate.

Have a minimum of 2 to 4 years of experience in business administration, aviation, ground handling, or customer service.

Possess English Level 4 (internal candidates).

Additional consideration will be given to candidates who have:

A UAE driving license or home country driving license.

Good written and spoken communication skills.

Our services on the ground keep the world in the air. We are one of the largest air services providers in the world, and you will find us in over 80 countries offering expertise in ground handling, cargo, travel, and flight catering. We are growing fast and looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. You can find out more information about our employee benefits in the working here section of our website. Further information on what it is like to live and work in our cosmopolitan home city can be found in the Dubai lifestyle section.