Advancement Assistant Manager (Volunteer Management)

Daughters Of Tomorrow Limited

Registered as a charity under the Charities Act of Singapore, Daughters Of Tomorrow (DOT) complements and supports existing training and workforce-related agencies by connecting volunteers and community resources to enable each woman on an individual level. By deep-diving into the practical day-to-day constraints of these women, we offer hand-holding and individual coaching to help each woman reach regular and sustained employment. Our clients are women aged 18 to 63 from lower income families (living on less than $1500 per capita per month), mostly living in government subsidized rental flats, and facing multiple stressors in their families. Through sustained employment, women in our employment bridging program regain confidence in themselves and gain a social support network that helps them through their difficult times.

About the Role

As the Advancement Assistant Manager (Volunteer Management), you will take a leadership role in scaling and sustaining DOT’s volunteer engagement strategy, managing a growing network of over 300 active volunteers annually across skilled and support-based roles including trainers, childminders, and befrienders. You will oversee the full volunteer lifecycle—from strategic planning, recruitment, onboarding, and training to reskilling and long-term engagement—while deepening partnerships with corporates, aligning with cross functional teams, and driving improvements in volunteer experience and retention.

This role will also support the development and execution of high-quality onboarding frameworks, corporate collaboration for skilled volunteering, and enhanced operational systems to strengthen our volunteer infrastructure in support of DOT’s mission.

Key Responsibilities

1. Volunteer Strategy & Leadership

• Develop and lead the overall volunteer management strategy and framework, including recruitment, engagement, development and retention, aligned with organisational priorities and annual targets.
• Oversee the end-to-end volunteer journey, from recruitment and onboarding to training, deployment, engagement, reskilling and retention across volunteer segments, including but not limited to trainers, facilitators, coaches, childminders, befrienders and corporate volunteers.
• Design and implement structured onboarding, training and upskilling pathways for new and returning volunteers, working with cross-functional teams to ensure volunteers are equipped for their respective roles.
• Partner with the Advancement team to strengthen volunteer outreach and develop meaningful corporate volunteering opportunities that respond to organisational and programme needs.
• Build and cultivate volunteer pipelines and community partnerships with corporates, academic institutions, grassroots organisations and other relevant partners.
• Lead volunteer operations, proactively identifying capacity gaps, operational challenges and risks, and implementing solutions to achieve volunteer engagement, retention and training objectives.
• Establish effective feedback and engagement mechanisms for volunteers and external partners, addressing issues and conflicts appropriately and translating insights into service and process improvements.
• Use volunteer data, feedback and operational insights to identify gaps and continuously improve the effectiveness, impact and sustainability of volunteer management and partnerships.
• Develop and maintain SOPs, workflows and cross-functional processes that enable effective volunteer management and integrated programme delivery.
• Manage the volunteer engagement and community partnership budget, including planning, forecasting, expenditure monitoring and reporting.
• Ensure accurat evolunteer data, documentation and impact reporting to support management reporting, funder requirements, Board updates and the organisation’s Annual Report.

1. Volunteer Operations & Systems Management

• Manage and oversee volunteer data systems, ensuring accurate and timely records for engagement hours, training, feedback, and assessments
• Establish robust processes and SOPs for volunteer conflict resolution, role clarity, and policy compliance
• Oversee volunteer resources including digital onboarding tools, childminding materials, and training curriculum
• Collaborate with Impact(Monitoring & Evaluation) to measure the impact of volunteer contributions and inform continuous improvement

1. Training, Onboarding & Reskilling

• Design and conduct structured onboarding programmes for different volunteer segments (trainers, befrienders, etc.)
• Drive initiatives for continuous volunteer development, including workshops, feedback sessions, and role rotations to retain and upskill existing volunteers
• Facilitate poverty sensitisation workshops to align volunteers with DOT’s poverty-informed approach and community values.

1. Stakeholder Engagement

• SupportAdvancement Partnerships colleague for corporate and community-based volunteer partners
• Work closely with Organisational colleagues to forecast volunteer needs and allocate resources efficiently
• Represent the volunteer function in internal cross-team collaborations and external volunteer engagement events
• Organise volunteer engagement events at least once a year to engage and update volunteers on impact and plans for the year ahead
• Organise and lead DOT’s annual Volunteer Appreciation event to recognise volunteers’ contributions and build engagement.

1. Other Responsibilities

Contribute to the planning and execution of DOT events including International Women’s Day Event, Mother’s Day Event, Employer Awards and any other events as required

Direct Supervisor

• Head of Advancement

Minimum Requirements

• At least 2 years relevant working experience in any SSAs or 5 years volunteering experience with local SSAs
• Degree in Social Work, Psychology, Sociology, Business Administration / Management (with HR or Organisational Behaviour focus) preferred
• Proficient in Microsoft Office, particularly Excel (logic formulas, pivot tables, VLOOKUP, data sorting and validation), and comfortable handling volunteer data and tracking systems.
• Excellent written and verbal communication skills in English, with strong capabilities in business writing, stakeholder correspondence, impact reporting, and anecdotal storytelling.
• Confident public speaker, capable of representing and speaking about DOT’s work at both closed door stakeholder meetings and public-facing events.
• Sound financial literacy, with the ability to plan, track, and maintain basic expenditure statements for volunteer-related activities, projects, and funder reports.

Preferred Competency & Skills

• Strong passion for non-profit work, inclusive community building, and uplifting low-income families and children through meaningful volunteer engagement.
• Results-oriented, with a clear focus on achieving volunteer recruitment, training, and retention targets
• Proactive and action-oriented, with the ability to meet deadlines, manage multiple deliverables, and conduct fieldwork or community-based engagements when needed.
• Effective communicator, skilled at navigating relationships with stakeholders such as funders, government agencies, SSAs, volunteers, and community partners.
• Strong networking ability, capable of initiating, sustaining, and growing partnerships with external organisations and corporate groups.
• Highly self-motivated and able to work independently or remotely, while contributing positively to team dynamics.
• A collaborative and respectful team player, willing to support colleagues across functions and contribute to shared goals.
• Meticulous in data management, ensuring high standards of accuracy and integrity in all volunteer records and reports.
• Dependable and accountable, especially for managing time-sensitive deliverables and responsibilities related to people and partnerships.