Scheduler

Are you an experienced Scheduler, seeking a new permanent role in Hampshire? My client has an immediate opportunity for a Senior Scheduler to lead a small team, ensuring diaries of the trade operatives are optimised in line with the SLA, increasing productivity, reducing cost and maintaining outstanding customer service.

Responsibilities:

• Manage workload to ensure completion of all jobs by the end of each working day.
• Allocating daily tasks, as per the requirements of the business to optimise productivity and achieve all KPIs.
• Undertake day to day line management of Schedulers, to include great conversations; escalating any serious performance or behaviour
• Ensure the case management database is kept up to date and accurate, and allocation of works tracked.
• Review quoted works with Supervisor / Surveyor before adding them to the SPO app, track approval, raise works, liaise with contractor updates for PO and instruct contractor once PO confirmed.
• Manage works to include ordering materials such as Kitchens via appropriate portal, ensure materials have been delivered in timely manner.
• Liaise with Disrepair Supervisor and contractor to manage works, confirm dates agreed, follow works through to completion, including arranging Surveyor to complete Post Inspections of works in a timely manner
• Ensure pre inspection and follow on works are scheduled and recorded within the required SLA to include confirmation letters to customers.
• Main point of contact for internal and external stakeholders, including working closely with the Legal team, customer relations and any other high profile complaints.
• Create monthly Disrepair reporting slides and submit to Healthy Homes Senior Operations Manager

Requirements:

• A sound working knowledge of legal disrepair process and obligations as set out legally and through our regulator
• Knowledge of Microsoft Office packages including Outlook, Word, Excel and Teams
• Experience working in a busy office environment with reactive priorities always maintaining professional office conduct.
• Ability to communicate at all levels and with a variety of audiences. Communication skills to be both written and verbal.

To apply, please attach a copy of your CV