Associate Director / Director of Marketing
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:
We are looking for a Director of User Operations to drive user lifecycle performance across our global platform. This role focuses on retention, activation, and user data, working closely with Product, Marketing, and Data teams to improve user engagement and experience.
Responsibilities Team Leadership: Directly manage and provide strong, hands-on leadership to assigned marketing operations workflows, events, social media, and community teams (including driving performance for team members like Vickie).
Execution & Accountability: Act as the primary operational engine within your managed marketing functions, enforcing high accountability, rigorous tracking, and strict adherence to project deadlines without compromise.
Workflow Optimization: Translate marketing strategies into actionable operational workflows, optimizing resource allocation, and streamlining internal processes to maximize team output.
Cross-Functional Oversight: Oversee the end-to-end planning, execution, and quality control of assigned events, social media campaigns, and community growth initiatives.
Performance Metrics: Define, monitor, and optimize key performance indicators (KPIs) across all managed functions to ensure alignment with overall business growth.
Stakeholder Collaboration: Partner closely with the SVP of Marketing and cross-functional leaders to identify operational bottlenecks and implement swift, effective solutions.
Culture Driver: Cultivate a high-performance, resilient, and results-oriented team culture by setting an example of high commitment and strong work ethic.
Requirements 8+ years of experience in general marketing management, marketing operations, or growth roles within tech, e-commerce, fintech, or fast-paced global environments.
Full professional fluency in both English and Mandarin Chinese (both written and verbal) is strictly required to collaborate effectively across regional teams and global stakeholders.
Deep, foundational understanding of core marketing principles ("common marketing sense"), campaign dynamics, and operational frameworks.
Proven track record of managing and scaling cross-functional teams with direct people-management responsibility.
An ultra-strong execution-focused and result-oriented mindset; highly resilient and comfortable making firm decisions under intense pressure.
Assertive leadership style with a proven ability to push teams forward, challenge excuses, and hold team members strictly accountable to timelines and deliverable quality.
Excellent communication and stakeholder management capabilities.
Nice to haves Prior professional experience within the crypto/Web3 industry is highly preferred, but not mandatory—a genuine interest and strong passion for the digital asset space is also highly welcome.
Experience working in a hyper-growth global matrix organization.
Familiarity with marketing tech stacks, project management tools (e.g., Asana, Jira), or collaboration platforms.
Perks & Benefits Competitive total compensation package
Various team building programs and company events
Comprehensive healthcare schemes for employees and dependants
And many more! Apply and let us tell you more!
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