AI/ML Software Engineer
Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
About the Role
We are looking for an AI Engineer II to design, build, and deploy cutting-edge generative AI applications , including agentic workflows and intelligent chat experiences , that transform how employees interact with their benefits.
This role goes beyond individual contribution—you will own complex AI features end-to-end , influence architecture decisions around LLMs and agent systems , and mentor junior engineers . You will play a key role in bringing secure, scalable, and high-performance AI solutions to production using AWS cloud technologies.
You will collaborate closely with software engineers, architects, product managers, and cross-functional teams to deliver seamless and impactful user experiences
Key Responsibilities
- Solution Design & Development
Lead the design and development of scalable, secure, and high-performance applications .
Architect robust backend systems and integrate them with frontend applications and third-party services.
Drive technical decisions and participate in design reviews alongside senior engineers and architects.
Build generative AI-powered applications , including:
Agentic workflows (multi-step AI agents using tools)
Intelligent chat interfaces for employee benefits guidance
- System Decomposition & Iterative Delivery
Break down complex systems into manageable components and deliverables .
Lead prototyping efforts to validate assumptions and reduce risk.
Own technical scoping and execution planning for features.
- Product Ownership & Lifecycle Management
Take end-to-end ownership from prototype to production and ongoing operations .
Ensure systems are reliable, scalable, maintainable, and performant .
Identify and proactively resolve technical debt .
- Observability & Reliability
Implement logging, monitoring, and tracing across services.
Define and maintain SLOs/SLAs for critical systems.
Ensure real-time visibility to detect anomalies and ensure system health.
- Deployment & Release Management
Build and maintain CI/CD pipelines using Infrastructure-as-Code (IaC).
Ensure automated and reliable deployments .
Promote best practices for deployment and release processes.
- Code Quality, Testing & Performance
Write clean, modular, and well-documented code.
Lead code reviews and establish quality standards.
Implement unit, integration, and end-to-end testing.
Optimize APIs and backend systems for performance and scalability .
- Cloud & Security
Design and deploy applications on AWS cloud , including: S3, CloudFront, API Gateway, Lambda, DynamoDB, SQS, EventBridge
Ensure secure handling of sensitive data .
Support security reviews, compliance audits , and mitigation efforts.
- Generative AI & Agentic Systems
Build agentic AI workflows enabling autonomous multi-step task execution.
Develop LLM-powered chat systems with contextual and intelligent interactions.
Implement core AI capabilities:
Prompt engineering
Retrieval-Augmented Generation (RAG)
Tool/function calling
Memory management
Agent orchestration
Evaluate and leverage frameworks like:
LangChain, LlamaIndex, AutoGen, Amazon Bedrock Agents
Partner with product and data teams to drive automation and personalization through AI.
- Mentorship & Collaboration
Mentor junior engineers and interns, supporting technical and career growth.
Foster a culture of knowledge sharing and engineering excellence .
Participate in hiring and technical interviews.
Qualifications Education & Experience
Bachelor’s degree in Computer Science, Engineering, or related field
4–8 years of experience in software development or AI engineering
Technical Skills
Strong experience with AWS services (mandatory):
DynamoDB, Lambda, API Gateway, SQS, EventBridge, S3
Proficiency in:
C# / Java, Node.js, TypeScript
Python (preferred for AI/ML integrations)
Solid understanding of:
OOP principles, design patterns
Microservices & event-driven architectures
RESTful APIs and distributed systems
Experience with:
SQL & NoSQL databases
CI/CD tools (GitHub Actions, Jenkins, AWS CodePipeline)
Development tools (Jira, GitHub, SonarQube)
AI & Generative AI Expertise
Hands-on experience in:
LLM integrations
Prompt engineering
RAG pipelines
Tool/function calling
Experience building:
Agentic workflows or AI-powered chat systems (highly preferred)
Familiarity with Amazon Bedrock or similar AI/ML platforms
Soft Skills
Strong problem-solving and system design capabilities
Excellent communication and collaboration skills
Ability to independently own and deliver complex solutions
Experience working in Agile environments
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Benefits of Working at bswift:
Comprehensive Health Benefits : Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family.
Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Hybrid work-model: With flexible working hours
Retirement Savings Plans : Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution
Professional Development : Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Make an Impact : At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!