Client Service Executive (Travel Concierge)

About the company

At Aura World, we believe that great travel experiences begin with thoughtful service, attention to detail and genuine care.

Your tasks

• Handle customer enquiries and provide timely, professional assistance.
• Support flight bookings, hotel reservations and travel arrangements.
• Coordinate with airlines, hotels and overseas partners.
• Manage booking documentation, client follow-ups and administrative tasks.
• Assist clients with travel changes, disruptions and urgent requests.
• Deliver personalised and seamless travel experiences.

Requirements

Are you passionate about travel, enjoy helping people and take pride in delivering exceptional customer service?

We are looking for a proactive, service-oriented and resourceful Client Service Executive to join our growing team.

Who We’re Looking For

• Passionate about travel, hospitality and customer service.
• Excellent communication and interpersonal skills.
• Organised, meticulous and able to multitask.
• Proactive, resourceful and responsible.
• Able to work independently and collaboratively.
• Previous experience in travel, airlines, hospitality or customer service is an advantage.
• Fresh graduates with a positive attitude and willingness to learn are welcome.

What we offer

✨ Supportive and collaborative work environment.

✨ Exposure to luxury travel and international destinations.

✨ Opportunities for professional growth and development.

✨ Be part of a boutique travel company where your contributions make a difference.

Other

Why Join Aura World? ✨ 5-day work week with flexible work arrangements ✨ Occasional weekend work may be required to support operational needs, with appropriate time off or compensation in accordance with company policy and applicable regulations.