F&B Operations Manager

Company description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Job description

As the F&B Operations Manager, you will oversee the full operation of three distinct Faena dining experiences. You will guide venue leadership teams, elevate day-to-day service execution, and ensure each venue delivers an unforgettable journey for every guest.

This role combines strategic leadership with an authentic presence on the floor — shaping atmosphere, inspiring teams, and ensuring Faena’s cultural and service ethos is felt in every touchpoint.

Key responsibilities

Oversee daily operations across three Faena dining venues, ensuring consistent service excellence and guest satisfaction

Maintain a strong, visible presence on the floor during peak service periods

Support venue managers with service flow, table pacing, and coordination between FOH and BOH teams

Uphold Faena grooming, uniform, and operational standards across all venues

Greet guests, anticipate needs, and handle escalated concerns with warmth and discretion

Review guest feedback and implement strategies to continuously elevate the experience

Lead, coach, and develop Restaurant Assistant Managers, Supervisors, and FOH teams

Conduct daily briefings and communicate priorities, menu changes, and service expectations

Foster a positive, creative, and accountable team culture aligned with Faena values

Ensure all venues follow health, safety, and compliance regulations

Oversee opening and closing procedures, readiness checks, and venue presentation

Support financial performance through labor management, cost control, and inventory oversight

Ensure accurate completion of daily reports, checklists, and operational logs

Partner with Culinary and Experience teams to deliver seamless service execution

Support menu launches, events, and special activations across the three venues

Conduct regular audits to ensure adherence to brand standards and SOPs

Qualifications

5+ years of progressive leadership experience in luxury dining, lifestyle hospitality, or multi-outlet operations

A natural leader with strong coaching, communication, and interpersonal skills

Proven ability to elevate service culture and inspire diverse teams

Deep understanding of luxury hospitality and guest experience principles

Confidence in handling high-volume service and complex operational structures

Familiarity with POS and reservation management systems

A passion for artful hospitality, creativity, and delivering emotionally resonant experiences