Operations Executive (F&B)
Meħtieġ:E-CommercePrincipal
We are looking for a proactive and detail-oriented Operations Executive to support the daily operations and business development of our F&B outlets in Singapore. The successful candidate will work closely with outlet teams and the management team to maintain operational standards, improve outlet performance and support new store openings.
Key Responsibilities
- Support and monitor the daily operations of company-operated and franchise outlets.
- Conduct regular outlet visits and operational audits to ensure compliance with company SOPs, food safety requirements and service standards.
- Monitor outlet performance, including sales, food costs, labour costs, wastage, customer feedback and other operational KPIs.
- Prepare weekly and monthly operational reports for management review.
- Follow up with outlet managers on operational issues and corrective action plans.
- Assist in developing, reviewing and implementing operational SOPs, checklists and training materials.
- Coordinate staff training and ensure operational procedures are properly communicated and implemented.
- Support new outlet openings, including site preparation, equipment setup, licensing, inspections, staff training and opening readiness.
- Coordinate with landlords, contractors, suppliers, delivery platforms and other external service providers.
- Monitor inventory levels and work with the procurement and outlet teams to ensure timely replenishment and proper stock control.
- Assist in product launches, promotional campaigns and menu updates.
- Handle and follow up on customer complaints and operational incidents.
- Support franchisees in implementing brand standards and improving outlet performance.
- Ensure compliance with SFA requirements, workplace safety standards and other applicable regulations.
- Perform other operational and administrative duties assigned by management.
Requirements
- Diploma or Degree in Business Administration, Hospitality, F&B Management, Operations Management or a related discipline.
- At least 2 years of relevant experience in F&B, retail, franchise or multi-outlet operations.
- Good understanding of restaurant operations, food safety, inventory management and cost control.
- Strong coordination, problem-solving and analytical skills.
- Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
- Able to prepare operational reports and analyse basic sales and cost data.
- Good communication and interpersonal skills.
- Proficiency in English and Mandarin is preferred, as the role requires communication with Mandarin-speaking stakeholders and review of Chinese-language operational materials.
- Able to work independently and travel between outlets in Singapore.
- Willing to work flexible hours, including occasional weekends and public holidays, when required for outlet openings or urgent operational matters.
Preferred Attributes
- Experience in franchise operations or Chinese F&B brands will be an advantage.
- Familiarity with SFA licensing and food safety requirements is preferred.
- Hands-on, responsible and able to work effectively in a fast-paced environment.
- Possesses a continuous-improvement mindset and strong attention to detail.
Employment Type
Full-time, Permanent