Logistics Operations

About the team

The supply chain and logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. The team provides business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

Responsibilities

• Own end-to-end local logistics fulfilment for the Middle East market, with a core focus on demand research, solution design, business implementation, and day-to-day operations management. Be accountable for solution effectiveness, cost, delivery timeliness, and user experience metrics.
• Drive carrier collaboration and management by establishing efficient cooperation mechanisms with local logistics partners in the Middle East and continuously improving service quality, fulfilment timeliness, and exception handling.
• Proactively identify issues and drive optimisation. Use operational data, on-the-ground feedback, and business reviews to identify gaps across collection, transportation, sorting, last-mile delivery, and exception handling. Design actionable improvement plans, drive execution, and continuously improve core KPIs, including SLA, delivery success rate, long-tail performance, and return rates.
• Collaborate cross-functionally and execute projects. Work closely with front-end, product, and customer service teams to identify key business pain points, drive cross-functional initiatives, and improve overall logistics operational efficiency and service experience.

Qualifications

Minimum qualifications

• Bachelor’s degree or above.
• At least three years of experience in cross-border or local logistics operations.
• Good communication and coordination skills, with the ability to collaborate effectively across departments and adapt to a complex and fast-changing commerce business environment.
• Good resource integration and negotiation skills, with the ability to develop and maintain quality supplier relationships and improve partnership stability.
• Good logical thinking and learning agility, with the ability to analyse complex data in a structured manner, adapt quickly to policy changes and business developments in the cross-border logistics industry, and proactively build knowledge of emerging industry trends and skills.
• Good cross-cultural communication and cross-team collaboration skills. Fluency in spoken and written Chinese and English is required for communication with logistics partners and internal teams. Ability to effectively drive collaboration and project delivery in an international business environment.
• Willingness to undertake a long-term overseas assignment.Preferred qualifications
• Educational background in logistics management, supply chain management, procurement, international trade, business administration, or a related field.
• Experience in logistics solution design or operations management.
• Experience in logistics operations in the Middle East market.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why join us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect, and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy—a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity and inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. Our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.