CALL CENTER AGENT

Perform verification of documents, records, and account details with accuracy and efficiency. Respond to customer inquiries via phone, email, in a timely and professional manner. Maintain customer records by updating account information in the system. Handle complaints and escalate issues when necessary to ensure customer satisfaction. Follow company policies and procedures while delivering excellent service. Collaborate with other departments (sales, technical support, billing) to resolve complex issues. Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.

Qualifications/Requirements: At least 6 months of experience in a BPO or customer service role. Strong verbal and written communication skills. Tech-savvy and comfortable using spreadsheets, email, and web-based tools. High attention to detail and accuracy. Ability to follow structured processes and meet deadlines. Experience in financial accounts or real estate processes is an advantage. High school graduate or equivalent; college education is a plus but not required.