Business Systems Analyst
At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
The Business Systems Analyst (BSA) is a hands‐on systems partner responsible for day‐to‐day enablement, stability, and continuous improvement of core business systems, with an initial focus on NetSuite ERP. This role works closely with operational teams to ensure systems are reliable, well‐understood, and aligned to how work actually gets done. While this role will initially spend significant time supporting manufacturing and supply chain operations, it is intentionally designed to remain flexible and enterprise‐focused, allowing support to expand to other functional areas as business needs evolve. The BSA has a strong on‐site presence at the manufacturing facility, partnering directly with users, troubleshooting issues in real time, and translating operational needs into system improvements.
Core Responsibilities Operational Support & Ticket Triage
Serve as a primary point of contact for NetSuite and operational system support
Triage and resolve support tickets; perform root‐cause analysis for recurring issues
Coordinate with internal IT teams and external partners when escalation is required
Reduce operational friction by resolving issues quickly and pragmatically
NetSuite System Administration
Perform day‐to‐day NetSuite administration, including:
User access and role management
Configuration updates and maintenance
Data integrity checks and cleanup
Support audit and compliance activities, including:
Access reviews and evidence preparation
Change documentation and reporting
Assist with release readiness, sandbox validation, and production verification
Testing, Validation & Change Support
Coordinate and guide User Acceptance Testing (UAT) for system changes
Execute and document validation testing for NetSuite upgrades and enhancements
Partner with Quality and Operations to ensure changes meet compliance and business requirements
Support CAPA‐related system investigation and remediation activities
Business Partnership & Requirements Support
Act as an operations‐facing IT partner, embedded with users and processes
Gather and clarify requirements for operational requests and enhancements
Translate business needs into clear system impacts, options, and recommendations
Support small enhancements and process improvements without over‐engineering
Training, Enablement & Knowledge Management
Provide hands‐on user training and day‐to‐day guidance
Develop super users within supported teams
Create and maintain job aids, SOPs, and knowledge base documentation
Improve system adoption by making processes understandable and usable
Qualifications & Experience Required
3–5+ years in a Business Systems Analyst, Systems Analyst, or ERP support role
Hands‐on experience supporting NetSuite ERP (administration, configuration, support)
Experience working closely with business or operational teams
Strong troubleshooting, problem‐solving, and communication skills
Comfort working in a fast‐paced, operational environment
Preferred
Experience in manufacturing, supply chain, quality, or regulated environments
Exposure to audits, compliance support, or validation testing
Experience supporting ERP releases or system upgrades
Familiarity with ticketing systems and structured intake processes
Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range $93,600 — $131,040 USD
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