Amazon E-Commerce Marketplace Manager

Job Title: Amazon & E-Commerce Marketplace Manager

Location: Coventry Job Type: Full-Time

About Us

We are an expanding brand specialising in a unique line of Gifting. As we continue to scale our operations, we are looking for a dedicated Amazon & E-Commerce Marketplace Manager to take ownership of our digital storefronts, drive sales, and maintain the daily health of our marketplace channels.

Role Summary

The ideal candidate will be a highly organised, data-driven e-commerce professional with hands-on experience in Amazon Seller/Vendor Central and other major online marketplaces. You will be responsible for the end-to-end management of our catalogues, from optimising product listings and managing PPC campaigns to coordinating inventory shipments and ensuring strict account compliance.

Key Responsibilities

Catalogue & Listing Management

• Create, optimise, and manage product listings across Amazon and other marketplace channels.
• Conduct ongoing keyword research and implement SEO best practices for titles, bullet points, and backend search terms to maximise organic ranking.
• Oversee the upload and management of high-quality imagery, A+ Content, and storefront design.
• Troubleshoot and resolve catalogue issues, including suppressed listings, variation errors, and categorisation updates.

Advertising & Promotional Strategy

• Develop, execute, and optimise Amazon PPC campaigns
• Monitor daily advertising budgets, targeting a healthy ACoS and TACoS while scaling revenue.
• Plan and execute promotional strategies, including Lightning Deals, vouchers, and Prime Day events to increase sales velocity.

Inventory & Fulfilment Logistics

• Monitor inventory levels across FBA and any Merchant Fulfilled channels to prevent stockouts and avoid long-term storage fees.
• Create inbound shipment plans, ensuring strict adherence to marketplace packaging and labelling requirements.
• Work closely with our supply chain team to forecast demand based on seasonal trends and sales velocity.

Account Health & Customer Experience

• Monitor account health dashboards daily to ensure strict compliance with marketplace policies and maintain excellent performance metrics
• Proactively open and manage seller support cases to resolve technical, inventory, or policy issues.
• Manage buyer communications, handle return inquiries, and address negative feedback professionally to protect brand reputation.

Reporting & Analytics

• Track and report weekly on key performance indicators (KPIs) including unit sales, revenue, conversion rates, and profit margins.
• Analyse platform fees, advertising spend, and fulfilment costs to ensure overall channel profitability.

Qualifications & Requirements

• Hands-on experience managing Amazon Seller/Vendor Central accounts.
• Proven track record of successfully managing and scaling Amazon PPC campaigns.
• Deep understanding of Amazon’s A9 search algorithm, SEO principles, and catalogue troubleshooting.
• Familiarity with FBA logistics, shipment creation, and inventory forecasting.
• Strong analytical skills with proficiency in Excel/Google Sheets and marketplace data reporting.
• Excellent written English and communication skills.
• Experience with other platforms (e.g., eBay, Etsy, Walmart) is a strong plus.

If fluent in other languages, please detail these in your covering letter.