Operations OJT Intern

The Operations Intern works directly with the S&OM to support strategic planning, operational reporting, cross-departmental coordination, and process documentation. This role is hands-on with real operational output — not observational. The intern will touch recurring reporting cycles, help streamline workflows between departments, manage administrative processes like vendor/client accreditation, and build the documentation backbone that keeps Spiralytics' operations legible and repeatable.

Key Responsibilities:

1. Reporting Support

Assist in building and maintaining monthly operational reports and custom reports as requested by leadership

Consolidate data from multiple departments (Back Office and Performance) into consistent, decision-ready formats

Maintain report templates and flag inconsistencies or gaps in source data

1. Process Improvement & Cross-Department Coordination

Support the mapping of current workflows between departments

Track action items and follow through on cross-departmental initiatives assigned by the S&OM

Flag cross-divisional coordination issues (Back Office ↔ Performance) early, rather than letting them surface late

1. Administrative Support

Manage vendor and client accreditation documentation — collection, tracking, follow-up, and filing

Maintain accreditation status trackers and proactively flag upcoming renewals or missing requirements

Handle other recurring administrative tasks that support operational continuity

1. Process Documentation

Document workflows and SOPs as they are mapped or revised, in a consistent, reusable format

Maintain and update the SOP/documentation library

Test documented processes for clarity — if a process can't be followed without additional explanation, flag it for revision

1. General Operational Support

Assist with meeting logistics, agendas, and notes for leadership or cross-functional meetings

Support light research/benchmarking tasks as needed (industry practices, tools, vendor comparisons)

Take on ad hoc tasks that support the core Operations functions

Education:

Bachelor's degree in Industrial Engineering, Operations Management, Business, Communications, or a related field

Skills and Competencies:

Knowledgeable in IE tools/methodologies

Proficient in MS Word, MS Excel, and Google Office Suite

Excellent written English

Internet-savvy and interested in growing in the online marketing industry

Good organization and time management skills

Can adapt to a fast-paced environment and is willing to perform various tasks