Server/Bartender - The Willows Inn Palm Springs

The Role…

At Soho House a Server/Bartender is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server/Bartender plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server/Bartender maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

Server

Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School

Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards

Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk

Complete all check out reports at the end of each shift and have it double checked and signed by management

Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable

Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests

Assist runners and bussers when possible with expo and service bar tickets to support all table orders

Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed

Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Performs other duties as assigned by supervisor/manager

Bartender

Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar

Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area

Educate guests and members about beverage options learned through House Tonic trainings

Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining

Collect payment on all sold items and operate a cash register

Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol

Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience

Serve customers in a friendly and helpful manner

Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks

Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience

Required Skills/Qualifications

Minimum of 2+ years’ experience in similar capacity

Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure

Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests

Must be able to demonstrate competency as outlined in the training schedule and Club School

Must be able to work flexible shifts and schedules, including weekends and holidays as needed

Ability to take direction, work in a team environment and autonomously

Tips certified and POS knowledge

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.

Must be able to make periodical fast paced movements are required to go from one part of the property to others.

Must be able to move, pull, carry or lift at least 20 pounds.

Must be able to occasionally kneel, bend, crouch and climb is required.

Must be able to perform physical activities such as lifting, cleaning, and stooping.

Must be able to stand, walk, lift, and bend for long periods of time.

Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off: Full- Time Employees have sick day's + vacation days

Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $16.90 — $16.90 USD