Store Manager
- Leadership & People Management:
- Memimpin tim barista, kasir, kitchen, cleaning
- Bagi shift dengan adil
- Tegas tapi tetap dihormati
- Menyelesaikan konflik antar staff
- Bikin tim semangat kerja
- Operational Management:
- Opening checklist
- Closing checklist
- Kebersihan outlet
- SOP minuman & makanan
- Flow order saat ramai
- Maintenance alat (espresso machine, grinder, AC, dll)
- Financial Awareness:
- Omzet harian
- COGS / HPP
- Food cost & beverage cost
- Labor cost
- Margin per menu
- Target sales
- Waste / kehilangan bahan
- Cash flow harian
- Inventory Control:
- Stock beans
- Susu
- Syrup
- Cup/lid/straw
- Powder
- Pastry
- Stock opname
- Par level
- Reorder timing
- FIFO / FEFO
- Analisa selisih stock
- Customer Service Sense:
- Komplain cepat ditangani
- Staff ramah
- Musik, suhu ruangan, kebersihan nyaman
- Customer repeat order
- Problem Solving Cepat:
- Mesin error
- Staff telat
- Beans habis
- POS down
- Customer komplain
- Peak hour chaos
- Communication Skill:
- Owner
- Staff
- Supplier
- Customer
- Sales Mindset:
- Upselling pastry + coffee
- Bundling promo
- Repeat customer program
- Peak hour optimization
- Menu favorit di-push
- Basic Coffee Knowledge:
- Espresso extraction
- Basic milk steaming
- Taste standard
- Workflow bar
- Mesin & grinder basics
- Discipline & Consistency:
- Datang tepat waktu
- Follow up pekerjaan
- SOP konsisten
- Teliti detail
- Data Analysis:
- Jam ramai
- Best seller menu
- Slow moving menu
- Conversion rate promo
- Staff productivity
- Hiring & Training:
- Interview staff
- Training barista baru
- Evaluasi performa
Skills: Store Management, Leadership, Hiring Management, Store Sales, Sales and Marketing, Communication Skills, Public Speaking, Time Management, Basic Coffee Knowledge, Store Operations, Customer Service, Financial Management, Teamwork, Administration, Accounting, Marketing Communications, Financial Analysis, Problem Solving, People Development, Analytical Skills