Customer Service Representative

Customer Service Representative (CSR) Guy Smith Home Services – Norfolk, VA

Looking for a customer service role where your work actually matters and the phones stay busy?

For nearly 60 years, Guy Smith Home Services has been a trusted residential service provider serving homeowners across the Hampton Roads area. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.

We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing. What You’ll Do Respond to customer requests, resolve issues and promote the company Convert incoming customer calls into booked service appointments Outbound calling to our customers to schedule appointments Develop a proven track record in customer service. Participate in training so that you grow and develop as a professional Maintain and update our customer database with complete and accurate information Maintain communication with dispatch and your manager What We’re Looking For