Field Service Engineer - Atlanta, GA M/F/X
About the company
Precision IO Group is a newly formed entity created through the combination of Quantum Surgical and NeuWave Medical — bringing together complementary technologies, expertise, and global capabilities in interventional oncology.
The Group is dedicated to advancing cutting-edge innovation that empowers physicians to deliver precise, minimally invasive cancer treatments and improve outcomes for cancer patients. By integrating robotics, AI and enabling remote procedures, the Precision IO Group aims to transform the standard of care in tumor ablation and interventional oncology procedures.
Dedicated to elevating interventional oncology programs and outcomes, Quantum Surgical and NeuWave Medical integrate advanced robotic guidance with precision microwave ablation, empowering physicians to treat more challenging lesions for more patients with consistent, evidence-backed solutions.
Your tasks
As a Field Service Engineer (FSE), you will be responsible for the installation, maintenance, troubleshooting, and repair of Precision IO Group’s robotic guidance and microwave ablation systems at customer sites throughout the greater Atlanta metropolitan area. You will serve as the primary technical point of contact for hospital and surgical center customers, ensuring system uptime, regulatory compliance, and an exceptional customer experience.
Working closely with Sales, Clinical Education, and Technical Support teams, you perform preventive maintenance, software and hardware upgrades, and emergency service calls, while documenting all service activity in accordance with Precision IO Group’s quality system and applicable regulatory requirements (e.g., FDA, ISO 13485).
Your missions will be the following
- Install, calibrate, and maintain robotic guidance and microwave ablation systems at customer sites across the Atlanta metro area, performing preventive maintenance, software/hardware upgrades, and calibration per manufacturer specifications.
- Respond promptly to service requests and troubleshoot hardware, software, and network issues to minimize system downtime and support procedural readiness for scheduled cases.
- Document all service activities, parts usage, and customer interactions in the Company’s field service management system in compliance with FDA and ISO 13485 quality system requirements.
- Partner with Sales, Clinical Education, and Technical Support teams to support new installations, in-servicing, and overall customer satisfaction within the assigned territory.
Requirements
This is a field-based, customer-facing role requiring strong technical aptitude, independent judgment, and the ability to manage a dynamic service schedule across multiple accounts in the Atlanta region.
Required
- You hold an Associate’s or Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related technical field (equivalent military or field service experience will be considered).
- You have minimum 3-4 years of field service, biomedical equipment, or capital equipment support experience.
- You have strong troubleshooting skills across mechanical, electrical, software, and networked systems, with the ability to read schematics and technical documentation.
Nice to have
- You have a strong working knowledge of robotic surgical systems, capital medical equipment, or related electromechanical systems.
- You have an experience within the medical device or healthcare technology industry.
What we offer
- Joining a talented, dynamic and multicultural team whilst being part of the technological and human adventure of a company in full evolution.
- Sharing our culture of innovation, team spirit and result-oriented.
- Taking up technical challenges.
- Benefiting from a competitive compensation.
How to apply
- Screening interview (Teams visio) – HR – 30/45 minutes
- Technical interview (Teams visio) – Field Service Manager – 30/45 minutes
- Final interview in our offices – VP of Customer Support, Field Service Manager – 1h/1h30
Other
In this role, you will travel up to 50–75% of the time (domestic/international as applicable).
Precision IO Group is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status..
The salary range mentioned in this job offer includes both fixed and variable components.