Service Development & Training Assistant Manager

• Embrace and safeguard the overall wellness philosophy, concepts , initiatives and programs of PAÑPURI. Ensure that all aspects of PAÑPURI wellness initiatives are adopted and implemented throughout the operation.
• Assist and assume responsibility on the efficient operation of the Wellness & Spa department to provide exceptional services within brand operating standards.
• Assist to create an environment that emphasizes motivation, positive attitudes, learning culture, empowerment & teamwork.
• Develop, organize and train both facial and body treatments as per PAÑPURI Spas standards.
• Participate and motivate team in the sale of products and services, ensuring business target is achieved by all Spa Therapists.
• Assist in providing departmental orientation to newly recruited Spa Therapists.
• Ensure Spa Therapists perform all treatments and customer journey according to PAÑPURI Spa standards.
• Check and set up daily operations of the Spa Therapists according to PAÑPURI Spa standards.
• Establish, implement, and update Spa training manual, SOP’s and information on treatments. Ensure that they are up to date and readily available for the team to use.
• Work with Spa Management and Training team to develop training calendar for each spa, including training needs analysis, qualification program, and follow-up training.
• Carry out monthly training with Spa Team, as well as other training needs as outlined in the training calendar.
• Ensure that training and development plan of each individual is well monitored and achieved.
• Assist in the recruitment and evaluation of Spa Therapist candidates.
• Provide coaching and feedback to Spa Therapists when needed.
• Provide training report to Spa Training Manager and Spa Management before due date each month.
• Assist in the training of service staff in other departments, ensuring that the standards and methods of PAÑPURI services are maintained.
• Attend and assist with coporate and training events as needed.

Qualifications: At least 3 years of experience in a similar or greater role in luxury spas and health clubs with proven certifications and diplomas. Graduated or have broad knowledge on anatomy and physiology, massage therapy, aromatherapy, wellness therapy, and beauty therapy. Updated on the latest wellness trends and knowledge of healing therapies, spa treatments, beauty products, and wellness traditions. Advanced MS Office and Outlook skills. Excellent written and verbal communication skills, including presenting in both Thai and English. Must be able to apply physical pressure for long durations. Service-minded with excellent people skills. Possess willingness to learn, flexibility, and positive thinking. Self-motivated and a team player, who work well under pressure and a tight timeline.