Customer Service Advisor

Customer Services Advisor

Location: London

Monday to Friday plus 1 Saturday per month

Are you a confident communicator with a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and organised Customer Services Advisor to join a busy, customer-focused team within a well-established and growing business. This is a fantastic opportunity for someone who enjoys building relationships, solving problems and ensuring customers receive an exceptional level of service.

The Role

As a Customer Services Advisor, you’ll play a key role in maintaining strong customer relationships and supporting the smooth day-to-day running of commercial operations. Key responsibilities include:

• Handling incoming customer calls and emails professionally and efficiently.
• Managing job bookings, responding to customer queries and completing general administration.
• Maintaining accurate and up-to-date customer records and databases.
• Supporting invoicing activities and ensuring deadlines are met.
• Building and maintaining strong relationships with existing customers.
• Developing new customer relationships and re-engaging with lapsed clients.
• Working closely with internal teams, including Sales, Transport and Finance, to ensure a seamless customer experience.

About You

We’re looking for someone who is enthusiastic, commercially minded and takes pride in delivering outstanding customer service. You’ll ideally have:

• Previous experience in customer service, administration or a similar fast-paced role.
• Excellent verbal and written communication skills.
• Strong organisational skills and exceptional attention to detail.
• An analytical mindset and a proactive, can-do attitude.
• The ability to work well under pressure and manage competing priorities.
• Confidence using Microsoft Office at an advanced level.
• A collaborative approach and the ability to build positive relationships with

What’s on Offer?

• The opportunity to join an established and growing business.
• A supportive, team-oriented working environment.
• Training and ongoing professional development opportunities.
• Access to health and wellbeing support.
• On-site facilities, including secure parking and gym facilities at the head office.