Customer Service Representative

About Netafim: At Netafim, we work side by side with millions of farmers and communities around the world to address one of agriculture’s most pressing challenges: how to produce more food with fewer resources in an increasingly unpredictable environment. For more than 60 years, Netafim has been a global leader in precision irrigation, powered by people working across teams and geographies to bring together agronomy, engineering, data, and innovation. Together, we help improve decision-making in the field and drive better outcomes across crops and climates — turning complexity into clarity and making agriculture more precise, efficient, and sustainable to enable farmers to grow more with less. About Orbia: Orbia Advance Corporation is a company driven by a shared purpose: to advance life around the world. Orbia operates in the Polymer Solutions, Building & Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluor & Energy Materials sectors. The five Orbia business groups have a collective focus on ensuring food and water security, expanding information access and connectivity, and advancing decarbonization and the energy transition with basic and advanced materials, specialty products, and innovative solutions. Orbia has a global team of over 22,000 employees, commercial activities in more than 100 countries and operations in over 50, with a strong U.S. manufacturing presence and headquarters in Boston, Mexico City, Amsterdam, and Tel Aviv. The company generated $7.6 billion in revenue in 2025. To learn more, visit: orbia.com Propósito

Agregar valor al cliente brindando un extraordinario servicio con un seguimiento puntual a sus requerimientos que asegure satisfacer todas sus necesidades, haciendo que su experiencia de compra sea altamente grata, demostrando compromiso y empatía con el fin de lograr su fidelización, contribuyendo así al crecimiento de la compañía.

Principales responsabilidades

Generar cotizaciones solicitadas por el equipo comercial y/o clientes. Asi mismo, procesar requerimientos de compra de los clientes en SAP.

Asegurar que la entrega de materiales se realice de acuerdo a lo convenido.

Generación de reportes: open orders, estimado de facturación mensual, reporte de quejas.

Participar en el cumplimiento del KPI de OTD, considerando fechas de entrega, stock, órdenes bloqueadas.

Participar en las reuniones diarias, dando seguimiento a la expeditación de materiales y urgencias que se van presentando.

Recibir y notificar las quejas recibidas por parte de los clientes tanto de logística como de calidad; informando al cliente la resolución final emitida por el área de Calidad.

Participar activamente en proyectos / plataformas como el portal de distribuidores, salesforce o el PID de Customer Satisfaction Assurance.

Evaluar y mejorar la satisfacción del cliente a través de visitas a sus oficinas, campo, generación de workshop; promoviendo una comunicación cercana.

Principalidades responsabilidades

Licenciatura/Ingeniería concluida

Inglés intermedio

Al menos 2 años de experiencia en Customer Service

Manejo de paquetería Office

We welcome purpose-driven dreamers, doers, and builders, recognizing that it takes difference to make a difference. If you’re ready to bring your skills, talents, and perspective to moving your career, the company, people, and the planet forward, we’d like to hear from you. We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity, and background.