AIC Director

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

See your work in a new light.

At LUX Infusion , we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.

We’re looking for an AIC Director who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day.

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient‑first experience - whether that impact is directly with patients or behind the scenes supporting care delivery.

In this role, you’ll contribute to work that:

Helps patients feel seen, supported, and informed

Supports clinicians and partners through clarity, reliability, and trust

Moves work forward in a growing, clinician‑led organization focused on better outcomes

Everything we do connects back to real people navigating complex healthcare journeys - and this role helps make that journey brighter.

What You’ll Do

Responsibilities include:

Intake and Insurance

Manages the intake of new patients and reviews the insurance verification forms completed by reimbursement staff to determine if the company can service the patient

Develop, streamline and execute intake processes, procedures and policies across the entire organization

Supervises the completion of insurance company contracts and/or necessary forms to maintain or become provider

Manages the patient’s insurance caps and assists with alternative insurance options for at-risk patients

Reports unusual events or trends related to claims or insurance industry to CFO

Supervises and reviews audit records prior to submission to insurance within given timeframe

Proactively improves understanding of bleeding disorders, and all therapy areas' products and treatments; stays current on legislative changes and insurance coverages, and is capable of disseminating this information to employees, patients and others within the communities we serve

Billing and Reimbursement

Develop and execute payer coverage and payment strategy for entire organization.

Work directly with CFO to design scorecard metrics and add value to the ownership of the organization

Develop market access strategy for Medicare and other private health

Work with the Centers for Medicare and Medicaid Services on strategy and payment

Develop, streamline and execute billing processes, procedures and policies across the entire organization

Manages all billing and reimbursement services across the organization

Manages claim submission; audits and reviews claims to ensure accuracy and timeliness

Records revenue accurately; reports revenue and adjustments to CFO on a monthly basis through sales analysis reports

Trains billing staff on billing processes, procedures and the billing platform software

Keeps informed of billing trends in the insurance industry and with individual payers

Management of Reimbursement: Analyzes the A-R Manager report prepared by reimbursement staff to minimize DSO

Records payments accurately; reports collections and adjustments to CFO on a monthly basis through A-R and cash analysis reports

Predicts cash flow from all payers and facilitates collection of monies

Develops forms and informational tools to assist staff with billing procedures and processes

Develops checks and balance processes to ensure integrity of data and monies

Communicates with field, pharmacy staff, and with patients when needed (new referrals, signed tickets, etc.)

Other duties and responsibilities as assigned

Participation in membership in professional societies and organizations.

Ability to prioritize and handle multiple tasks and projects concurrently.

Must have scheduling flexibility and be able to work overtime and on-call coverage.

Overnight travel on occasion by car and airplane.

Careful attention to detail.

Performs related duties as requested.

Participates in quality assurance activities and audits as directed.

Participation in membership in professional societies and organizations.

Ability to prioritize and handle multiple tasks and projects concurrently.

Must have scheduling flexibility and be able to work overtime and on-call coverage.

Overnight travel on occasion by car and airplane.

Careful attention to detail.

Performs related duties as requested.

Participates in quality assurance activities and audits as directed.

Excellent and effective time management skills.

Strong leadership and management skills.

Ability to inspire and motivate staff and colleagues.

Ability to organize and plan the activities of subordinates and delegate appropriately.

Demonstrated project management skills.

Ability to travel based on business needs.

Communication Skills

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Computer Skills

Become and remain proficient is all programs necessary for execution.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position requires constant sitting with occasional walking, standing, kneeling or stooping.

This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.

This position requires constant talking and hearing.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

This position must occasionally lift and/or move up to 20 pounds

Required to move/lift physical hardware.

What We’re Looking For

Bachelor’s degree in health policy, business or relevant discipline.

10+ years’ experience in reimbursement in health care environment.

Previous experience with home infusion and specialty pharmacy.

Basic level of computer and internet skills (e.g., Microsoft Office, etc.).

Excellent interpersonal, leadership and organizational skills.

QUALIFICATIONS PREFERRED

Master’s Degree preferred, but not required.

Knowledge or proficiency with CPR+ or similar pharmacy software.

Why LUX Infusion

At LUX Infusion, we believe infusion care deserves more light - more warmth, more clarity, and more connection.

Here, you’ll find:

Purpose‑driven work with real impact

A patient‑first, clinician‑led culture

Supportive, collaborative teammates

The opportunity to grow with a company building something meaningful

Come help us elevate infusion care - and see what’s possible when care comes first.

Pay Range/Rate $105,000 — $150,000 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425 .

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

Participate annually in required legal and ethical compliance training

Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies

Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual

Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.