Sr. Customer Service Agent

Handle customer inquiries, requests, and complaints promptly and professionally across various channels, including social media.

Resolve customer concerns effectively while delivering an exceptional customer experience.

Proactively engage with customers, build strong relationships, and encourage positive feedback.

Monitor and analyze customer feedback to identify trends, recurring issues, and opportunities to enhance the company's services and overall customer experience.

Conduct outreach activities to engage potential customers and support customer acquisition efforts.

Follow up with customers to ensure their needs are addressed and maintain long-term relationships.

Prepare and deliver regular reports on customer inquiries, feedback, trends, and key customer service activities.

Collaborate with relevant teams to communicate customer insights and support continuous service improvement.

Very good command of written and spoken English.

Minimum of 2 years of hands-on experience in customer service.

Excellent communication, interpersonal, negotiation, and problem-solving skills.

Experience in social media moderation, customer engagement, and relationship building.

Ability to analyze customer feedback, identify trends, and prepare reports.

Self-motivated, proactive, customer-focused, and able to work independently.

Experience in sales and/or the real estate industry is preferred.