Systems Support Specialist I

Accountabilities Provide remote technical support by diagnosing and resolving issues related to networks, connectivity, hardware, software, and business applications.

Gather and analyze customer information to identify root causes and deliver effective technical solutions.

Communicate with customers to troubleshoot issues, provide guidance, and ensure timely resolution of support requests.

Escalate unresolved or complex technical issues through established support processes when appropriate.

Assist customers with software installations, driver configuration, workstation setup, and system upgrades.

Occasionally travel to customer locations to provide onsite technical support when required.

Maintain current knowledge of emerging technologies through training, research, webinars, and professional development.

Complete required documentation, reports, and company training accurately and on time.

Perform additional support-related tasks to contribute to the overall success of the technical services team.

Requirements

High school diploma or GED required.

At least 1 year of experience in IT support, networking, systems connectivity, hardware, software, or a related technical support role.

Knowledge of network installations, system upgrades, troubleshooting methodologies, and technical problem resolution.

Proficiency with Microsoft Office Suite, internet-based tools, and common business software applications.

Ability to analyze technical procedures, diagnose issues, and provide effective customer-focused solutions.

Strong customer service, communication, and interpersonal skills.

Excellent organizational skills with the ability to manage multiple support requests efficiently.

Valid driver's license and willingness to travel occasionally to customer sites.

Self-motivated, adaptable, and committed to continuous learning in a technology-driven environment.

Benefits

Competitive hourly pay ranging from $19.00 to $23.00 , based on experience.

Remote work opportunity.

Comprehensive medical, dental, and vision insurance.

401(k) retirement plan with company matching.

Company-paid life insurance.

Employee Assistance Program (EAP).

Pre-tax spending accounts.

Pet insurance.

Employee discount programs.

Generous paid holidays, vacation, sick leave, personal business leave, and volunteer time off.

Career development and advancement opportunities within a global technology organization.

Ongoing training and professional growth opportunities.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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