Sr Business Systems Analyst

Accountabilities: The Senior Business Systems Analyst will be responsible for supporting, monitoring, and improving business-critical systems that enable advertising operations. This role requires ownership of technical issues, strong collaboration across teams, and the ability to identify opportunities for optimization and automation.

Manage incoming support requests and production issues, analyzing, prioritizing, and resolving tickets according to established service level agreements.

Provide front-end user support and back-end system troubleshooting across advertising sales technology platforms.

Investigate system issues involving integrations, calculations, data flows, and business logic while identifying root causes and implementing solutions.

Collaborate with engineering teams, vendors, and business stakeholders to resolve defects and improve system functionality.

Understand how technical issues impact business operations and escalate critical incidents when necessary.

Maintain documentation, standard operating procedures, troubleshooting guides, and knowledge base resources.

Monitor system performance through alerts, logging, and proactive issue detection processes.

Analyze workflows and recommend improvements, including automation opportunities and operational enhancements.

Leverage AI-powered tools to support issue resolution, documentation, and productivity improvements.

Partner with cross-functional teams to understand system architecture, integrations, and evolving business requirements.

Participate in occasional evening support activities and rotating weekend on-call coverage for urgent operational needs.

Requirements:

The ideal candidate is an experienced technology professional with a strong background in business systems analysis, software troubleshooting, and advertising technology platforms.

5+ years of experience working with advertising sales systems or related business technology platforms.

Proven experience troubleshooting software applications, system integrations, and technical issues.

Strong SQL skills and experience working with data analysis and backend troubleshooting.

Experience supporting business users and maintaining strong stakeholder relationships.

Ability to analyze complex problems, identify solutions, and communicate technical concepts clearly.

Strong interpersonal, verbal, and written communication skills with the ability to collaborate across multiple teams.

Self-motivated, accountable, and comfortable working independently in a fast-paced environment.

Ability to manage competing priorities and adapt schedules to support operational and special event requirements.

Experience developing automation solutions through scripting, testing, RPA, or similar technologies is preferred.

Familiarity with modern technology architectures, including APIs, data streams, and microservices, is preferred.

Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a related technical discipline is preferred.

Benefits:

Opportunity to work on impactful technology platforms supporting large-scale media and advertising operations.

Collaborative environment with exposure to engineering, business, and technology teams.

Opportunities to contribute to automation, innovation, and process improvement initiatives.

Flexible work environment supporting collaboration and operational needs.

Professional growth opportunities within a technology-driven organization.

Competitive compensation and employee benefits package.

Inclusive workplace culture focused on innovation, teamwork, and career development.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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