Senior Customer Success Manager - Quora
Accountabilities Manage a diverse portfolio of advertising clients independently, acting as the primary point of contact and owning the overall customer experience.
Build trusted relationships with advertisers by providing strategic guidance, proactive recommendations, and solutions that help maximize campaign performance and revenue growth.
Analyze campaign data, identify trends, and translate insights into actionable recommendations around optimization, creative performance, and business opportunities.
Troubleshoot campaign delivery issues, account challenges, and product-related questions while ensuring timely and effective resolutions.
Lead regular client meetings, including business reviews, campaign performance presentations, and strategic check-ins.
Develop and share best practices, insights, and learnings with both clients and internal teams to improve overall performance.
Forecast and monitor key account metrics to support business planning and revenue projections.
Collaborate cross-functionally with sales, product, and technical teams to improve customer outcomes and address complex challenges.
Requirements
5+ years of experience managing advertising campaigns from the client, agency, or publisher side, with strong knowledge of digital advertising and performance marketing.
Proven experience managing enterprise-level clients, building relationships with senior stakeholders, and operating effectively within the North American market.
Hands-on experience planning, optimizing, and analyzing paid advertising campaigns, including search, social, or direct response marketing initiatives.
Strong analytical skills with the ability to transform campaign data into clear insights, recommendations, and strategic actions.
Excellent communication skills, with the ability to present confidently to stakeholders at all levels, including executive audiences.
Ability to challenge client strategies constructively while maintaining strong relationships and delivering value-driven guidance.
Comfortable working with evolving products, beta features, and technical troubleshooting processes.
Self-motivated, organized, and proactive, with the ability to manage priorities in a fast-paced and collaborative environment.
Experience using sales and customer management tools such as Salesforce or Apollo.io is a plus.
Familiarity with advertising platforms such as Meta, LinkedIn, Reddit, Google, or Pinterest is preferred.
Availability to collaborate during core coordination hours, Monday to Friday, 9:00 AM to 3:00 PM Pacific Time.
Benefits
Competitive base salary range of $74,161 - $143,260 USD , plus equity and benefits.
On-target earnings (OTE) range of $105,945 - $204,657 USD , plus equity and benefits.
Comprehensive medical, dental, and vision coverage.
Equity refresh opportunities.
Remote work reimbursement support.
Paid time off and employee assistance programs.
Flexible remote-first work environment.
Opportunity to contribute to products used by millions of people worldwide.
Inclusive workplace culture focused on collaboration, transparency, experimentation, and diverse perspectives.
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