Country Operations Manager - Restaurants

Job Overview We are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets.

Key Responsibilities Operational Management: Develop and implement operational policies and procedures to ensure smooth restaurant operations

Monitor restaurant performance metrics and identify opportunities for improvement

Manage inventory, supplies, and equipment to maintain optimal stock levels

Maintain a safe and sanitary working environment for all staff and guests

Ensure compliance with all health, safety, and regulatory requirements

Financial Management: Develop annual budgets for the restaurants and monitor performance against targets

Ensure restaurants operate within budget, making appropriate adjustments as necessary

Review and analyze financial statements to identify trends and opportunities for improvement

Develop and implement strategies to increase revenue and reduce costs

Staff Management: Recruit, train, and develop high-performing staff at all levels of the organization

Develop and implement employee engagement and retention programs

Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences

Build and maintain strong relationships with culinary teams, front-of-house staff, and senior management

Guest Experience: Ensure all guests receive exceptional service and that restaurants deliver on brand promise

Develop and implement programs to enhance the guest experience

Monitor guest feedback and use insights to inform future initiatives

Identify opportunities to increase customer loyalty and repeat business

Reports To: Group President

Qualifications and Requirements Bachelor's degree in Hospitality Management or related field

Minimum 10 years of experience in restaurant management, with at least 5 years in a leadership role

Proven track record of success in managing high-end, premium dining restaurants

Strong financial acumen and experience managing budgets and financial statements

Excellent communication and interpersonal skills

Exceptional problem-solving and decision-making abilities

Strong leadership and staff management skills

Ability to work under pressure and meet tight deadlines

Passion for delivering exceptional guest experiences