VIP Account Manager

Own the end-to-end relationship with a portfolio of high-value customers (VIPs) in Uganda. Responsible for protecting existing VIP contribution, growing VIP lifetime value, and identifying/migrating emerging high-potential players into the VIP tier — all while ensuring responsible gambling standards are upheld.

Your Key Responsibilities:

Manage and develop strong, long-term relationships with a portfolio of VIP customers. Drive VIP retention, engagement, loyalty, and revenue growth through personalized account management. Identify high-potential customers and manage their transition into the VIP segment. Monitor customer activity, identify early signs of disengagement, and implement proactive retention and reactivation strategies. Develop tailored VIP offers, bonuses, and exclusive experiences within approved budgets and compliance requirements. Plan and coordinate VIP events, hospitality activities, and customer engagement initiatives. Monitor portfolio performance, including NGR, deposit activity, retention, and customer lifetime value. Collaborate with CRM, Marketing, Payments, Trading, and Risk & Compliance teams to optimize the VIP experience. Ensure all VIP activities comply with local regulations and Responsible Gambling requirements.

What We’re Looking For:

1+ years of experience in VIP or high-value account management, preferably within sports betting, casino, or iGaming. Proven ability to manage high-value customer portfolios and achieve commercial targets. Strong relationship-building, communication, and customer engagement skills. Good understanding of sports betting and/or casino products, customer behaviour, and VIP retention strategies. Experience using CRM systems, customer segmentation, and performance reporting. Strong analytical skills with the ability to identify commercial opportunities through customer data. High level of professionalism, discretion, and confidentiality. Ability to work independently while collaborating effectively with cross-functional teams. Knowledge of Responsible Gambling practices and local gaming regulations is an advantage. Fluency in variuos local languages is an added advantage.

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