Tech Support Representative - Call Center

Your tasks

Join our team! We are looking for Tech Support Representative to assist automotive dealerships that use digital sales platforms, websites, CRM systems, and inventory management tools. You will handle customer inquiries via phone, email, and chat, helping resolve issues related to leads, quotes, user access, and online sales processes.

-Provide technical-functional support to dealerships on CRM and digital sales -platforms -Diagnose and resolve issues related to user access, inventory sync, and system functionality -Follow up on cases until resolution, documenting each interaction Support lead management, sales, and digital marketing processes

Requirements

-English level B2 or higher (required) -1 year of experience in software support, web platforms, or customer service -Excellent communication and problem-solving skills -Ability to work under pressure and manage multiple priorities

Nice to have -Experience with Salesforce, ServiceNow, JIRA, or Zendesk -Knowledge of CMS or website administration -Experience in the automotive or retail industry

-Requerimientos- Educación mínima: Bachillerato / Educación Media 1 año de experiencia Idiomas: Inglés Conocimientos: Capacidad de análisis, Crm, Salesforce, Soporte al cliente, Atención al cliente Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

Other

Location: Zone 12, Guatemala City – Hybrid Contract Type: 9 months Work Mode: Hybrid (2 days in office)