Senior Credit Manager
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work! o Competitive base pay and performance bonuses, dependent on role o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o 401K with employer match and 100% immediate vesting o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o Paid Volunteer Time Off (VTO) Annually o Tuition Reimbursement o Parental Leave o Business casual work environment
What does it mean to be a Senior Operations Manager at GLS? The Senior Manager, Operations will be responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy. This position is also responsible for actively participating in the development of the organization’s strategic direction and executing on the strategy as it relates to the assigned operational team.
How will you drive value in the organization as a Senior Credit Manager? Work in conjunction with senior leadership to establish, document, continuously evaluate, and modify as necessary the criteria for loans that may qualify for exception
Review all requests for exception to the established credit policy to ensure such exceptions meet company tolerance
Provide meaningful and timely coaching and feedback related to exception requests that are not within company tolerance
Track, document, and report to senior leadership trends related to policy exceptions
Act as a primary resource in the development and delivery of departmental training
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
Perform additional assignments and special projects as required by the needs of the company or as directed by management
What should you already know to be successful as a Senior Credit Manager? Minimum of bachelor’s degree required.
Minimum of 5 years’ progressive leadership experience in auto finance underwriting, finance operations, or a related field required
Thorough knowledge of credit-related laws, consumer lending/underwriting concepts, practices, and procedures
Extensive experience making consistent, sound credit decisions on matters requiring management-level credit authority required
Ability to multi-task, prioritize, and effectively manage and work within a team
Ability to solve problems under pressure and provide creative solutions when necessary
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Strong verbal and written communication skills
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Commitment to exemplifying the organizational core values and key competencies
Demonstrated ability to motivate and lead a team -provide quality training, guidance, performance coaching and feedback to assigned staff
Employment Requirements: Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
Be able to perform activities such as: viewing a computer terminal and extensive reading
2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA)