Management Executive

Reporting to the Operations Manager, the Management Executive will be responsible for supporting and overseeing day-to-day operations at assigned client sites. The role involves on-site operational management, manpower coordination, client servicing, compliance monitoring, quality control, and continuous improvement of operational processes. The Management Executive will work closely with site personnel, clients, vendors, and management to ensure that service standards and operational requirements are consistently achieved. Key Responsibilities Oversee and coordinate daily operations at assigned client locations

Support the Operations Manager in managing site performance, manpower requirements, and operational matters

Supervise and coordinate on-site employees to ensure duties are carried out according to operational requirements and service standards

Act as the key point of contact between site personnel, clients, vendors, and the Company

Monitor staff attendance, deployment, work performance, conduct, and overall site discipline

Assist with manpower scheduling, duty allocation, and deployment planning

Ensure smooth implementation of daily operational workflows and resolve on-site operational issues promptly

Conduct regular site inspections and operational checks covering areas such as cleanliness, hygiene, safety, inventory, cash handling, documentation, and service standards where applicable

Conduct periodic operational and compliance audits and prepare findings for management review

Ensure compliance with Company policies, standard operating procedures, client requirements, and applicable regulatory requirements

Monitor inventory, equipment, supplies, and other operational resources required for site activities

Liaise with suppliers, contractors, vendors, and service providers to coordinate operational requirements

Handle client feedback, operational requests, and service-related issues and ensure appropriate follow-up actions are taken

Prepare operational reports, incident reports, audit reports, manpower updates, and other management documentation

Analyse operational issues and recommend corrective actions or process improvements

Assist in implementing new operational procedures, productivity initiatives, and service improvement measures

Maintain high standards of site presentation, employee professionalism, and service delivery

Support the onboarding, orientation, and on-the-job guidance of newly deployed personnel

Assist management with new site mobilisation, project implementation, and operational roll-outs where required

Undertake other operational and management responsibilities assigned by the Reporting Manager

Requirements Diploma or Degree in Business Management, Operations Management, Hospitality Management, Facilities Management, or a related discipline

Relevant experience in operations, site management, hospitality, F&B, facilities, retail, logistics, manpower deployment, or service operations will be advantageous

Good understanding of daily site operations and manpower coordination

Strong leadership, interpersonal, and communication skills

Able to manage employees and communicate effectively with clients and external stakeholders

Strong problem-solving and decision-making abilities

Able to handle operational issues independently and escalate matters appropriately when required

Comfortable conducting operational checks, audits, and compliance reviews

Able to prepare reports and maintain proper operational documentation

Proficient in Microsoft Office applications

Able to work effectively in a fast-paced and hands-on operational environment

Willing to be deployed across different client locations depending on operational requirements

Able to work rotating shifts, weekends, and public holidays where required by the assigned operation

Professional, responsible, adaptable, and service-oriented