Area Supervisor
Position Overview:
Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value.
Responsibilities/Job Duties:
Champions health, safety, environmental and service policies, standards and process improvement.
Responsible for the value creation and profitability of assigned area
Ensures that equipment is clean and maintained is excellent working condition.
Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiries
Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical area
Provides leadership and communication of company practices
Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted
Compiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the company
Coordinates work with others to minimize equipment downtime and most effectively utilize resources
Evaluates direct reports and makes recommendations for Technical and soft skills training
Implements, manages and communicates performance measures for area for responsibility.
Accountable for implementation and execution of budget, and Operational Standards and Processes
Participates in management reviews of measures with team, develops and executes action plans for improvement
Must be able to work with the team in developing improved work processes for the department
Performs other duties as assigned
Qualifications:
Exhibit strong customer service, interpersonal, coaching and leadership skills
Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
Strong organizational, planning and scheduling, process management and negotiation skills
Strong analytical abilities, mechanical aptitude combined and problem solving skills
Strong Writing skills with technical subject matter and oral communication skills
High school diploma or experience equivalent
Specific industry knowledge and job experience
Planning & Scheduling experience preferred
3+ years of experience in customer relations
7+ years of required technical experience
3+ years of supervisory experience
Valid Driver's License with satisfactory driving record
Physical Requirements:
Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily
Ability to lift up to 80 pounds
Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
Ability to communicate verbally using a telephone
Working Conditions
Ability to work under pressure
Willingness to travel extensively driving a company vehicle
Subject to outdoor environment with adjusting temperatures and climate
Required Experience:
Minimum of 3 years of experience in a supervisory role. Proven track record of managing teams and driving operational efficiency. Experience in inventory management and control. Demonstrated ability to meet sales targets and improve customer satisfaction.
Required Skills and Abilities:
Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Strong problem-solving skills and ability to handle challenging situations effectively. Ability to multitask and prioritize in a fast-paced environment.