IT Help Desk

Job Description: Help employees solve basic computer and technical problems.

Install and set up computers, laptops, printers, and software.

Support users with Windows, Microsoft Office, and email issues.

Reset passwords and help with user accounts.

Troubleshoot basic network and internet problems.

Record and follow up on IT support requests.

Assist the IT team with daily technical tasks and equipment maintenance.

Escalate complex issues to senior IT engineers when needed.

The intern will learn: Hands-on experience with Windows operating systems and Microsoft Office.

How to provide technical support to end users.

Basic hardware installation and computer maintenance.

Fundamentals of networking and troubleshooting.

How to use an IT ticketing/help desk system.

User account management and IT security best practices.

Professional communication and customer service skills.

Teamwork and problem-solving in a real business environment.

Internship Start date : Immediately Duration : 3 months

Fresh graduate from Computer Science, Information Systems, or a related field.

Basic knowledge of computers, Windows, and Microsoft Office.

Willingness to learn and solve technical problems.

Good communication and teamwork skills.