Hotel Manager

Responsibilities:

Oversee the daily operations of the hotel and ensure smooth running of all departments.

Supervise, coordinate, and motivate hotel staff.

Ensure excellent customer service and guest satisfaction.

Manage room bookings, check-ins, check-outs, and guest relations.

Monitor hotel sales, revenue, expenses, and operational performance.

Handle guest complaints and resolve issues professionally.

Ensure compliance with hotel policies, procedures, and safety standards.

Coordinate with the HR, housekeeping, kitchen, front desk, and maintenance teams.

Prepare operational reports and provide regular updates to management.

Ensure cleanliness, proper maintenance, and professional standards throughout the hotel.

Develop strategies to improve customer satisfaction and increase revenue. 

Requirements:

Minimum qualification of a BSc. 2 years of previous experience in a similar role.