Who We Are
EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.
We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency.
The Role
As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings.
Please note: This role requires frequent travel across Europe.
What You’ll Do
Install and de-install AV systems across client sites in commercial environments
Configure endpoints and supporting infrastructure
Conduct room audits to ensure optimal technology performance for various meeting room sizes
Perform preventative maintenance to keep equipment and spaces ready for use
Identify and resolve hardware faults and system failures
Complete post-installation assessments and documentation
Carry out on-site user acceptance testing and software upgrades
Act as a technical escalation point, providing solutions for ongoing issues
Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations
Communicate project updates and reports to management
Document hardware failures and manage break/fix and RMA requests
What You’ll Need to Succeed
Proven experience in AV/video conferencing system installation
Practical, hands-on experience using tools and working with cables
Willingness and ability to travel extensively across the region
Professional, efficient, and customer-focused approach
Ability to work under pressure and make confident, independent decisions
Passion for technical development and continuous learning
Reliable and responsible, with the ability to work independently or collaboratively
Excellent organizational and time management skills
Strong written and verbal communication skills
Critical thinking and problem-solving mindset
Flexibility to adapt to changing schedules and customer needs
Preferred Skills
Control Systems: Crestron, AMX, Extron
Audio Systems: Biamp, QSC, Polycom
Video Systems: Cisco, Polycom
Diversity & Inclusion
EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.
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