Distribution Centre Manager

The Role

Your dream role

Join the Dreams Distribution team as a Service Centre Manager at our Warrington home delivery depot, leading final mile operations and driving service, performance, and customer satisfaction across the region.

How you’ll help the nation sleep better

• Reporting to the Head of Distribution, you`ll be fully accountable for the smooth and efficient operation of the Delivery Service Centre.
• Providing a first class delivery service to our customers within commercial guidelines, ensuring Customer queries are dealt with and escalated where appropriate.
• Working to ensure KPIs are achieved and recorded accurately.
• Motivate and encourage the warehouse and delivery crews and ensure they are up to date with all relevant business communications and are empowered to do the best job possible.
• Set clear expectations, communicate team goals and identify opportunities for development and skills training.
• Manage recruitment and onboarding on new team members.
• Ensuring the Distribution Centre is run in a professional, ethical, profitable and commercial manner.
• Lead meetings, share best practice and keep everyone focused on operational goals.
• Maintain high standards across the working environment and ensure our brand is represented brilliantly.

The Person

We’re dreaming of someone who’s:

• An experienced manager in a similar environment, with proven ability to manage performance.
• Able to confidently build relationships across all levels of the business
• Organised, proactive and comfortable balancing priorities in a busy operational environment.
• Customer-focused and passionate about delivering consistently high standards.
• Comfortable using various systems to maintain information and produce clear reports - D365 would be advantageous.
• Able to manage, coach and develop a large diverse team.
• Calm, supportive and solutions-focused when challenges arise.

In return, we offer you

• Competitive pay and bonus opportunities.
• Generous staff discount, plus savings on restaurants, holidays and shopping.
• 24-hour Retail Trust helpline and wellbeing resources.
• Buy-in schemes for extra holiday, private healthcare, or savings and loans.
• Learning and development opportunities to help you grow your career with Dreams.

About Dreams

What makes Dreams different

Since 1985, we’ve been making bedtimes better, and we’re not hitting the snooze button anytime soon. Backed by Somnigroup, the world’s largest bedding provider, we sell over 14,000 mattresses, bases and headboards every week.

You’ll join the expert delivery team behind those orders, in a friendly and supportive environment where every dreamer makes a difference. If you’re bonkers about beds, keen on your kip and passionate about people, Dreams could be the perfect place for you.

Dreams. Love your job.