Junior Salesforce Admin

About Company

Decisions is a leading intelligent process automation platform for the enterprise, combining Decisions' rules-driven automation and application-building capabilities with ProcessMaker's industry-leading low-code BPM platform. Together, we give organizations the tools to automate complex processes, enforce business logic at scale, and build mission-critical applications. Our platform is trusted by enterprises across financial services, education, insurance, healthcare, and government to drive operational efficiency and accelerate digital transformation.

As we continue to scale globally following our merger, we are expanding our Revenue Operations team to support GTM alignment, data integrity, and systems excellence across the full customer lifecycle.

About the Role

We are looking for a detail-oriented and technically curious Junior Salesforce Administrator to support the day-to-day administration, configuration, and optimization of our Salesforce CRM environment. This role sits within the Revenue Operations function and plays a critical part in ensuring our GTM teams (Sales, Marketing, and Customer Success) have clean data, reliable processes, and a system that scales with the business.

You will work closely with RevOps leadership and cross-functional stakeholders to implement configurations, support end users, and drive continuous improvement across our Salesforce instance.

Key Responsibilities

Administer and maintain the Salesforce platform, including user management, profiles, roles, permission sets, and security settings

Build and maintain flows, validation rules, fields, page layouts, and record types to support GTM processes

Support lead-to-opportunity and opportunity-to-close workflow configuration in alignment with defined RevOps SOPs

Triage and resolve Salesforce support requests from Sales, Marketing, and Customer Success teams

Maintain data quality through deduplication, normalization, and routine audits across accounts, contacts, leads, and opportunities

Support integrations between Salesforce and adjacent tools (marketing automation, billing, ERP) under guidance of senior RevOps staff

Document configurations, process changes, and system updates in the RevOps knowledge base

Qualifications

Bachelor's degree in Business, Information Systems, or a related field

3–5 years of experience in a Salesforce administration or CRM support role

Salesforce Administrator Certification (ADM 201) required or actively in progress

Hands-on experience with Salesforce Sales Cloud; familiarity with flows and declarative automation

Strong attention to detail and a systematic approach to data quality and process documentation

Ability to communicate technical concepts clearly to non-technical stakeholders

Comfortable working with a globally distributed environment

Preferred Experience

Experience supporting a B2B SaaS or subscription revenue business

Familiarity with SaaS GTM processes - lead management, pipeline stages, opportunity management, and renewal workflows

Experience with tools that integrate with Salesforce (HubSpot, Gong, ZoomInfo, Outreach, etc.)

Prior work within a Revenue Operations or Sales Operations function

What Success Looks Like

High Salesforce adoption and data integrity across GTM teams

Fast, accurate resolution of end-user support requests

Clean, well-documented configurations that scale with business growth

Proactive identification of process gaps and system improvement opportunities

Strong partnership with RevOps leadership and cross-functional stakeholders